UK fintech startup Tide has opened up an excellent work-from-home job opportunity for customer service specialists in India. This is a chance to kickstart your career with a high-growth financial technology company while working remotely.
In this guide, we cover all the key details about Tide and the work-from-home customer service role to help you apply successfully.
About Tide: An Overview
Founded in 2015, Tide is a leading financial technology company aiming to disrupt small business banking in the UK.
Some key facts about Tide:
- Offers mobile-first banking services to SMEs in the UK
- Enables opening business accounts instantly
- Provides tools for invoicing, payments, accounting, tax filing
- Raised $100M+ in funding, backed by top investors
- Named among UK’s top fintech companies to work for
Tide has offices in London, Sofia, and Hyderabad supporting its sophisticated technology platform and customer service operations.
The company culture is driven by its values – Think Big, Get Stuff Done, and Be Humble. Employees get to work on innovative solutions that are shaping the future of banking.
| Role | Transaction Monitoring – Customer Service Specialist |
| Job Type | Work From Home |
| Location | Anywhere in India |
| Team | Customer Service |
| Key Responsibilities | Make calls to inquire about blocked transactions Send updates to customers on resolving issues Verify details with the payment provider Ensure quick issue resolution Identify process improvements Collaborate with cross-functional teams |
| Required Skills | Fluent in English Good communication Organized and detail-oriented Experience in sectors like customer service, finance |
| Eligibility | Bachelor’s degree in Finance/Commerce 0-2 years experience preferred Age 18-35 years |
| Benefits | Salary upto ₹6LPA 25 paid leaves WFH allowances Health insurance L&D budget of ₹40K |
Work From Home Customer Service Role at Tide
Tide is currently hiring for the role of Transaction Monitoring – Customer Service Specialist.
This is a work-from-home position that can be done remotely from anywhere in India.
Key Responsibilities
As a Customer Service Specialist, you will:
- Make calls to inquire about blocked transactions and obtain fraud information
- Send messages to update customers on resolving blocked payments
- Verify details with the payment provider to allow future legitimate transactions
- Follow up quickly to ensure customers are satisfied
- Identify process improvements and implement new workflows
- Collaborate with cross-functional teams to deliver excellent service
Skills Required
- Fluent in English (written and spoken)
- Strong communication skills
- Organized, detail-oriented
- Comfortable using GSuite, Zendesk etc.
- Experience in customer service, financial sector preferred
This role is ideal for those who like solving problems, working collaboratively, and have empathy for customers. Your work will directly help streamline financial transactions for small businesses.
Benefits of Working at Tide
Tide offers attractive benefits for employees including:
- Salary of ₹6LPA (approx.)
- 25 paid vacation days
- Allowances for WFH setup
- Health and dental coverage
- Mental wellness resources
- Snacks, beverages, and meals provided
- 40K annual L&D budget
- 3 paid volunteer days
- Maternity and paternity leave
The dynamic start-up culture provides opportunities to take initiative, contribute ideas, and grow your skills. Tide embraces diversity and inclusion to build a world-class team.
Eligibility Criteria
To apply for Tide’s work-from-home customer service role, you must meet these criteria:
Location – Anywhere in India with strong internet connectivity
Education – Bachelor’s degree preferably in Finance/Commerce
Age – 18 to 35 years preferred
Experience – 0 to 2 years in customer service, financial sector preferred
This work-from-home job is a great fit for freshers who meet the education requirements. Relevant experience is an added advantage.
How to Apply for This Job?
Interested candidates can apply for this work-from-home job by:
- Click the apply button below.
- Searching and selecting the Customer Service Specialist role
- Clicking on the Apply button
- Entering your details and submitting the application
The selection process involves:
- Initial screening of applications
- Online assessment test
- Video interview rounds
- Final discussion with HR
Application Deadline – 05 September 2023
Selected candidates will need to provide identity and address proof before the final offer.
Conclusion
Tide’s customer service work-from-home job is an excellent opportunity to kickstart your career with a fintech leader. It allows you to work remotely from the comfort of your home for a global company.
The experience gained will be invaluable to build expertise in banking, financial services, and customer service domains. Tide also provides long-term career progression opportunities within the company.
To apply, visit Tide’s careers page and submit your application today.
All the best!
Frequently Asked Questions
What is the salary for Tide’s work-from-home customer service role?
The salary for this role is approximately ₹6LPA. Compensation may vary based on qualifications and experience.
Do I need prior experience to be eligible for this customer service role?
No, this position is open for freshers without prior work experience. However, some experience in customer service or the financial domain would be preferred.
What kind of questions can I expect in the interview?
Some common interview questions may include:
How would you handle an angry customer?
What makes you suitable for a customer service job?
How do you stay organized when handling multiple tasks?
What process improvements can you suggest for our customer onboarding?
When can I expect to hear back after applying?
Shortlisted candidates can expect a response within 1 month of applying. Ensure to regularly check your email and phone.
Disclaimer
The information provided in this blog post about Tide’s work-from-home job opening is based on publicly available data. The content is intended for general informational purposes only. Readers are advised to refer to the official Tide careers page and job description for the most updated information on eligibility criteria, compensation details, application procedure, and related details. There is no guarantee of accuracy and the actual terms of employment shall be as per Tide’s internal policies. The blog publisher does not make any warranties about the completeness, reliability, and accuracy of this information. Any action you take upon the information in this blog is strictly at your own risk and the blog publisher will not be liable for any losses and damages in connection with the use of this information.
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