Tata Communications, a leading global digital infrastructure provider, has recently announced job openings for Junior Customer Service Executive roles across major cities in India. This presents an excellent opportunity for graduates looking to begin their careers in the telecommunications industry. In this blog, we provide all the key details about these job vacancies, including number of openings, location, salary, required qualifications, selection process, and application procedure. Read on to find out how you can apply for these customer service jobs at Tata Communications.

Table of Contents

Overview of the Junior Customer Service Executive Role

As a Junior Customer Service Executive at Tata Communications, your core responsibilities will involve managing technical support operations and ensuring excellent customer service. Key tasks and duties will include:

Operating and maintaining network components and equipment to optimize efficiency
Providing timely and effective technical support as per service level agreements (SLAs)
Managing ticketing systems and escalation desks for technical issues
Coordinating with Network Operations Center (NOC) and Security Operations Center (SOC) teams
Conducting planned network activities and change management
Monitoring vendor performance on critical service issues
Establishing and implementing network monitoring tools and procedures
Ensuring optimal platform and service availability through efficient routing
Achieving SLA compliance and quality of service for client deliverables

In a nutshell, you will serve as the first point of contact for technical support and play a vital role in ensuring seamless network operations. Attention to detail, analytical abilities, communication skills and working well under pressure will be key competencies required for success in this customer-facing job role.

Particulars	Details
Job Role	Junior Customer Service Executive
Job Location	Ahmedabad, Bangalore, Chennai, Hyderabad, Mumbai, Pune
Salary	Rs. 32,500 – 41,600 per month (approximate)
Age Limit	Minimum 18 years
Education	Graduate degree in any discipline
Key Skills	Communication, problem-solving, customer orientation, technical support
Selection Process	Screening of applications, telephonic/face-to-face interviews
Application Mode	Online through Tata Comm careers page
Last Date to Apply	20th August 2023
Application Fee	No fees

Tata Communications Junior Customer Service Executive Jobs – Location and Openings

Tata Communications has openings for Junior Customer Service Executives across the following major metro cities in India:

Ahmedabad
Bangalore
Chennai
Hyderabad
Mumbai
Pune

The exact number of vacancies has not been specified but is expected to be substantial given the scale of Tata Communications’ operations. Fresh graduates from any discipline, including arts, science, engineering, management, etc. are eligible to apply.

Salary and Pay Scale for Junior Customer Service Executive Role

As per the available information, the starting salary for the Junior Customer Service Executive role will be approximately Rs. 32,500 to Rs. 41,600 per month. This pay scale may vary based on your specific qualifications, skills, and relevant experience. Employees also get other standard benefits like health insurance, retirement plans, bonuses, and more.

Eligibility Criteria – Age Limit and Educational Qualification

Here are the key eligibility criteria to apply for the Tata Communications Junior Customer Service Executive jobs:

Age Limit – You must be at least 18 years old to be eligible to apply. There is no upper limit specified, so fresh graduates and experienced candidates can both apply.

Educational Qualification – You must hold a graduate degree in any discipline from a recognized university or institute. A postgraduate degree will be an added advantage but is not mandatory.

How to Apply for Tata Communications Junior Customer Service Executive Vacancies

Eligible and interested candidates can apply for the Tata Communications Junior Customer Service Executive openings by following these steps:

Click on the apply button mentioned below.
It will lead you to the Tata Communications careers page on their website or click on the link provided in the job notification.
Search and select the job opening for Junior Customer Service Executive to open the application form.
Fill in all required details accurately including personal information, education, experience, etc.
Upload scanned copies of supporting documents – degree certificates, mark sheets, resume, etc.
Review the application preview before submitting the form.
Click on submit button to complete the application process.
Take the printout of the acknowledgment/confirmation page for future reference.

Conclusion

The Junior Customer Service Executive role offers an excellent launchpad for graduates wanting to build a career in the telecom sector with a leading global brand like Tata Communications. The job provides opportunities to gain hands-on experience while developing customer orientation and technical expertise. If you are looking for such customer-facing roles, make sure to apply for these vacancies before the last date. All the best!

Click here to apply

Disclaimer

This blog post is for informational purposes only. All information provided here, including job details, eligibility criteria, application process, and timelines have been sourced from publicly available sources and are based on previous recruitments by Tata Communications. The actual process may vary for the current recruitment drive. For official and updated information, please refer to the Tata Communications careers website and any notifications released by the company. We make no claims about the accuracy of the information provided here. The responsibility to verify details and ensure eligibility lies with the applicants.

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Tata Communications Hiring for Junior Customer Service Executives 2023