IBM Hiring Freshers as Remote Technical Support Agents- 2023

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Table of Contents

The Remote Technical Support Role

As a remote technical support agent at IBM, you’ll provide critical assistance to high-value enterprise clients worldwide. Handling inbound calls, chats, and emails, you’ll be on the frontlines troubleshooting issues with IBM’s industry-leading software, hardware, and services.

Remote Technical Support Agent Role
Location	Gurgaon, India (Remote)
Department	Infrastructure & Technology
Level	Entry Level
Salary	4 LPA
Key Responsibilities	– Log and route support tickets – Monitor service level agreements – Achieve key performance indicators – Manage inquiries across channels – Handle escalated issues – Lead weekend support shifts
Required Skills and Experience	– 1-2 years call center or technical support experience – Excellent verbal and written communication – Multitasking and troubleshooting skills – Customer service expertise – Motivation to resolve issues quickly

Key Responsibilities

Log and route support tickets using IBM’s internal tools to connect customers with technical teams
Monitor service level agreements and alert technicians to resolve issues within target timeframes
Achieve key performance indicators like customer satisfaction, average handling time, and first contact resolution
Manage inquiries across multiple channels like phone, chat, email, and social media
Occasionally handle complex escalated issues and lead weekend support shifts

Skills and Experience Needed

1-2 years experience in a high-volume call center or technical support role
Excellent verbal and written communication skills
Ability to multitask and troubleshoot complex technical issues
Customer service expertise and professionalism
Motivation to resolve issues quickly and keep customers satisfied

Why Join IBM’s Technical Support Team?

Work with industry-leading IBM technologies powered by AI and hybrid cloud
Structured training to gain in-demand tech support skills
Career development opportunities at one of the top global enterprises
Competitive pay and benefits, including retirement plans and health insurance
Flexibility and work-life balance as a remote employee
Global reach and impact supporting Fortune 500 clients

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Frequently Asked Questions

What are the key responsibilities of IBM’s remote technical support role?

Some core responsibilities include logging and routing support tickets, monitoring service level agreements, achieving performance metrics, managing customer inquiries across channels, handling escalated issues, and leading weekend support shifts.

What skills and experience do you need for IBM’s remote technical support role?

IBM looks for 1-2 years of call center or technical support experience. Strong communication skills, technical troubleshooting abilities, customer service expertise, and the motivation to resolve issues quickly are also required.

Does IBM provide training for remote technical support agents?

Yes, IBM offers extensive structured training programs to teach you about their products, services, tools, and troubleshooting best practices. Ongoing training is provided as new offerings are released.

What are the benefits of working in IBM’s remote technical support role?

Benefits include working with industry-leading technologies, structured training for career development, competitive pay and benefits, work flexibility as a remote employee, and the chance to gain experience with a top global tech enterprise.

Disclaimer

The information contained in this blog post about IBM’s remote technical support roles is based solely on publicly available data about IBM careers and job opportunities. It does not represent an official IBM job description or posting.

The content in this post is provided for educational and informational purposes only. The author makes no representations or warranties of any kind, express or implied, about the completeness or accuracy of the information provided.

This blog post does not constitute an offer or invitation for employment at IBM. Any information about salaries, benefits, responsibilities, qualifications, or career opportunities at IBM is not guaranteed or warranted to be current, accurate or complete. Interested applicants should consult IBM’s official job site and hiring pages to find current open positions.

The views expressed in this blog represent the author’s perspectives and experiences. They do not represent the views or opinions of IBM as an organization. IBM is not affiliated with or responsible for the content published in this blog post in any way.

Any reliance by the reader upon information provided in this post is done at their own risk. The reader should perform their own research and due diligence before considering applying to any company or role discussed. This disclaimer intends to limit legal exposure for the blog author.

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