Concentrix Hiring Freshers as Representatives for Operations Roles 2023 – Apply Now!

Concentrix, a leading global customer engagement services company, is hiring freshers for Representative, Operations roles in multiple locations across India. This is an excellent opportunity for recent graduates looking to start their careers in the customer service domain.


Concentrix Company Overview

Concentrix is a Fortune 500 company providing business services and solutions for some of the world’s biggest brands. With operations in 40+ countries and over 275,000 staff worldwide, Concentrix focuses on enhancing customer engagement through customer care, sales, marketing, technology, analytics, and other services.

In India, Concentrix has over 45,000 employees across 18 centers in 9 cities. The company has witnessed tremendous growth and is a preferred employer brand.

Company NameConcentrix
Job RoleRepresentative, Operations
QualificationAny Graduate
Experience Required0-5 years
LocationsKolkata, Ranchi, Chandigarh, Noida
Salary Offered3-5 LPA
Key Responsibilities– Managing customer inquiries, complaints
– Resolving issues timely
– Maintaining interaction records
– Providing product/service information
– Processing orders, purchases, refunds

Job Profile – Representative, Operations

As a Representative, Operations, your key responsibilities will include:

  • Managing customer inquiries, complaints and requests received via calls, emails, chats etc.
  • Resolving customer issues in a timely manner and providing satisfactory service
  • Maintaining accurate records of interactions in company systems
  • Providing product/service information to customers
  • Assisting customers with purchases, orders, refunds etc.
  • Ensuring excellent customer experience through service focus

Skills Required for Representative, Operations

  • Customer Service Skills: Strong customer service skills, including active listening, empathy, patience, and the ability to handle various customer inquiries and concerns with a customer-centric approach.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers, team members, and deliver engaging training sessions.
  • Problem-Solving Abilities: The capacity to analyze complex customer issues, identify solutions, and provide satisfactory resolutions.
  • Time Management: Effective time management skills to balance customer interactions, operational tasks, and training responsibilities efficiently.
  • Conflict Resolution: Skill in handling difficult customer situations and resolving conflicts in a calm and professional manner.
  • Adaptability: Flexibility to adapt to changing customer needs, operational requirements, and training delivery methods.
  • Leadership Skills: For those involved in training, leadership skills are essential to guide and motivate learners throughout the training process.

Eligibility Criteria

  • Graduates from any stream can apply
  • Freshers with 0-5 years of experience can apply
  • Strong communication and customer service skills
  • Fluency in English and regional languages
  • Aptitude for sales and relationship management
  • Computer proficiency

Hiring Locations and Salary Offered

Concentrix is hiring Representatives for the following locations:

  • Kolkata – Salary: 3-5 LPA
  • Ranchi – Salary: 3-5 LPA
  • Chandigarh – Salary: 3-5 LPA
  • Noida – Salary: 3-5 LPA

Other than attractive compensation, Concentrix also provides mediclaim, insurance and other benefits.

How to Apply for Concentrix Recruitment 2023

Eligible and interested candidates can apply in 4 simple steps:

  • Click on the “Apply here” button provided below. You will be redirected to Concentrix company official career page.
  • Click on “Apply Online”.
  • If you have not registered before, create an account.
  • After registration, log in and fill in the application form with all the necessary details.
  • Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
  • Provide accurate information in your application.
  • Verify that all the details entered are correct.
  • Submit the application process after verification.

Candidates are advised to apply soon as the registration link can be deactivated once enough applications are received. Visit the Concentrix careers page regularly for latest updates on hiring drives.

Frequently Asked Questions

What is the eligibility criteria for Concentrix off campus recruitment 2023?

The eligibility criteria is – Graduates from any stream with 0-5 years of experience can apply. Strong communication and customer service skills are required.

What are the hiring locations for Concentrix Representative roles?

The hiring locations are Kolkata, Ranchi, Chandigarh and Noida.

How much salary will Concentrix offer for Representative, Operations role?

The salary offered for these roles is between 3-5 LPA.

What is the selection process for Concentrix off campus recruitment?

The selection process involves – Online application, Screening test, HR & Technical interviews, Document verification.


This blog post is for informational purposes only. It is intended to provide an overview of the Concentrix off campus recruitment drive 2023 for freshers and should not be construed as an official job posting.

The compensation figures, eligibility criteria, selection process, application procedure, and other details provided here are as per publicly available information online. Please verify the accuracy and correctness of all information directly with Concentrix before applying.

The actual recruitment process may vary and is at the sole discretion of Concentrix. This blog makes no representations or guarantees regarding recruitment, and does not hold any liability for any loss or damage in connection with this content. All branding and intellectual property belong to their respective owners.

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