Amazon Hiring 12th Pass Candidates for Customer Service Work From Home Job

Amazon has opened up an exciting new work-from-home opportunity for freshers in India – Customer Service Associate. This is a chance to kickstart your career with Amazon, one of the most innovative companies, while working remotely.

In this guide, we provide all the key details about eligibility, pay, responsibilities, and the application process for Amazon’s Customer Service Associate job to help you grab this opportunity.

Table of Contents

Introduction

In this guide, we provide all the key details about eligibility, pay, responsibilities, and the application process for Amazon’s Customer Service Associate job to help you grab this opportunity.

Job Role	Customer Service Associate
Location	Work From Home
Salary	₹2.8 Lakhs Per Annum
Key Responsibilities	Guide customers on using Amazon site and internet Display expertise in websites and email Learn and adapt to new systems Adjust to workplace changes Interact effectively with diverse customers Identify customer needs and provide solutions Maintain schedules and work overtime Resolve complex issues Answer customer queries proactively Use technology to troubleshoot
Eligibility	12th pass or graduate Excellent English communication Confident with technology Problem-solving and analytical abilities Customer service focused
Hiring Process	Screening of profiles Online aptitude tests Video and HR interviews Reference checks
Perks	Health and accidental insurance Retirement savings plans Employee stock plans Product discounts Work from home

About Amazon

Amazon is an American technology giant headquartered in Seattle. It owns popular brands like Amazon.com, Amazon Web Services, Audible, Zappos and more.

Some interesting facts about Amazon:

Founded in 1994 by Jeff Bezos
Employs over 1.6 million people globally
Ranked #2 on Forbes World’s Most Valuable Brands list
Generated $486 billion in revenue in 2021
Leader in areas like e-commerce, cloud computing, and AI
Known for customer obsession and innovation

As a Customer Service Associate, you get to start your career with one of the most valuable companies worldwide.

Job Responsibilities Of a Customer Service Associate at Amazon

As a Customer Service Associate at Amazon, your key responsibilities include:

Guiding customers on using Amazon site, competitor sites, and the internet
Displaying expertise in website navigation and features
Answering customer emails proficiently
Quickly learning and adapting to new systems and processes
Adjusting well to changes in the workplace
Interacting effectively with diverse customers
Identifying customer needs and providing suitable solutions
Maintaining schedules and being available for overtime
Resolving complex issues and de-escalating conflicts
Proactively answering customer questions
Using technology to troubleshoot and provide tech support
Logging details of issues in CRM portals

To excel in this role, you need problem-solving skills, the ability to learn fast, excellent communication abilities, and a customer-first mindset.

Salary and Perks Of a Customer Service Associate at Amazon

As a Customer Service Associate at Amazon, you can expect:

Salary package of ₹2.8 Lakhs per annum
Health insurance for self and dependents
Life and accidental insurance
401(k) retirement savings plan
Holidays, leaves, and flexible paid time off
Employee stock purchase plans
Employee discount on Amazon products
Performance bonus incentives
Training and career development programs
Work-from-home flexibility

The pay and benefits make this one of the top remote customer service jobs for freshers today.

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Eligibility Criteria for a Customer Service Associate

To be eligible for Amazon’s Customer Service Associate role, you must:

Be a 12th pass or hold any graduate degree
Have excellent oral and written English skills
Be confident using computers and mobile devices
Display good analytical thinking and problem-diagnosis abilities
Show the ability to learn technology quickly
Have fast and accurate typing skills
Possess strong customer service orientation
Be self-motivated and have a solutions-focused mindset

Prior experience is not mandatory. Both entry-level professionals and freshers can apply.

How to Apply For a Customer Service Associate Job?

Follow these simple steps to apply for Amazon’s Customer Service Associate work-from-home opening:

Click on the apply link below and it will lead you to Amazon’s careers page on Amazon jobs
Search for the “Customer Service Associate” role
Click on “Apply” and create an account if needed
Fill in all details in the application form
Upload your latest resume
Submit your application before the last date

Click here to apply

Conclusion

Amazon’s Customer Service Associate work-from-home job is an excellent opportunity for freshers to enter the booming remote customer service domain. With minimum eligibility requirements and a lucrative salary offered, it is the perfect way to gain work experience with Amazon’s innovative technologies. So polish your communication skills and apply today!

Frequently Asked Questions

What is the salary for Amazon’s Customer Service Associate remote job?

The salary offered is ₹2.8 Lakhs per annum for this work-from-home position.

What qualifications are needed to apply for this job?

You need to be a 12th pass or graduate in any discipline to be eligible to apply.

What skills are required for Amazon’s Customer Service Associate role?

Excellent communication skills, customer service skills, problem-solving abilities, analytical thinking and computer proficiency are preferred.

What is the selection process for this job?

It involves screening resumes, online assessments, video and HR interviews before final selection.

How can I apply for this work-from-home job?

Visit Amazon jobs, search for roles, create an account, fill out the application form, and submit before the last date.

Disclaimer

This blog post is for informational purposes only and expresses the author’s opinions. It should not be considered legal, financial, or professional advice. The content provided here is subjective and not guaranteed to help the reader obtain employment at Amazon. The hiring process and qualifications may vary without notice. Amazon reserves the right to modify their recruitment according to business needs. We recommend readers perform their own research before applying for any role. The author and publisher do not guarantee or make assurances that following this article will culminate in a job offer by Amazon.

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