Apply Now for Accenture’s Customer Service Associate Role 2023

Accenture, a leading global professional services company, has opened applications for Customer Service Associates to join their IT Help Desk team in Gurugram, India. This full-time role offers an excellent opportunity for freshers to kickstart their career with a reputed multinational organization.


About the Company

Founded in 1989, Accenture is a Fortune Global 500 firm serving clients across 200 cities in 120 countries. The company is a leader in providing strategy, consulting, digital technology and operations services. Accenture focuses on creating tangible business value for clients by harnessing the latest technologies and leveraging their deep industry expertise.

With over 7,00,000 employees globally, Accenture fosters an inclusive, innovative work culture. They are widely recognized among the world’s best employers.

Key InformationDetails
Job LocationGurugram, India
Job TypeFull-time, permanent
Experience Required0-3 years (Freshers eligible)
Minimum QualificationGraduate degree in any discipline
Job LevelEntry-level
Primary ResponsibilitiesHandling customer queries, resolving complaints, providing IT helpdesk support, meeting SLAs, troubleshooting issues
Key SkillsCustomer service, problem-solving, communication, technical support
Salary Package3.5 – 4.5 LPA (Expected)

Job Profile and Responsibilities

As a Customer Service Associate, you will be part of the IT Help Desk team that serves as the first point of contact for users and clients. Your core responsibilities include:

  • Managing and resolving customer queries efficiently via phone, email, web tickets etc.
  • Addressing escalated issues and complaints to provide optimal solutions
  • Meeting SLAs for timely closure of faults and complaints
  • Assisting with application-related technical difficulties faced by customers
  • Responding to incidents and problems reported by users
  • Providing remote support for troubleshooting issues
  • Maintaining excellent customer service standards
  • Adapting smoothly between diverse support channels based on business needs

Key Requirements

To be a good fit for this role at Accenture, you should possess:

  • A graduate degree in any discipline
  • Ability to meet deadlines while delivering quality output
  • Excellent teamwork and collaboration skills
  • Quick learning agility to keep up with evolving challenges
  • Strong problem-solving skills
  • Flexible and adaptable nature

What You’ll Do On the Job

As a Customer Service Associate at Accenture, your daily tasks will involve:

  • Resolving routine issues using existing guidelines and precedents
  • Interacting predominantly within your team and with direct supervisors
  • Receiving clear direction on new assignments
  • Making decisions that influence your individual tasks
  • Contributing as an integral team member
  • Managing a well-defined and focused work scope
  • Being willing to work rotational shifts if required

Growth Prospects

This role can open up many growth opportunities at Accenture. With your diligence and performance, you can get promoted to higher levels like:

  • Customer Support Analyst
  • Service Desk Manager
  • Customer Service Operations Lead
  • Client Support Manager

The extensive learning programs at Accenture will help you develop in-demand skills. You can aim for leadership roles in service delivery, relationship management and more.

Hiring Process

To apply for this job, visit the Accenture careers page and look for this opening under Gurugram locations. Go through the job details carefully before applying.

The hiring process may include the following steps:

  • Initial screening of applications
  • Online assessment or coding test
  • Technical and HR interview rounds
  • Final interview with business unit head

Make sure your resume is tailored for the Customer Service Associate position. Highlight your customer service skills, problem-solving ability, communication and any technical knowledge.

Be thorough with your answers in the online application. Accurately fill in all details regarding your education, experience, skills etc.

If shortlisted, prepare well for the interviews. Revise basic technical concepts and common HR questions. Research the company, job role and your own resume thoroughly.

Accenture Job Perks

As an Accenture employee, you can enjoy benefits like:

  • Competitive pay packages
  • Insurance coverage
  • Annual bonuses
  • Paid time-off
  • Retirement plans
  • Wellness programs
  • Parental leave
  • Professional development opportunities
  • Positive work culture
  • Opportunity to work on innovative projects

Step-by-Step Application Process

If you are keen on applying for this exciting WFH job at Accenture, follow these steps:

1. Click on the Apply button below

It will lead you to Accenture’s careers page and click on ‘Search Jobs’.

2. Find Executive Support Associate Job

Search for ‘Executive Support Associate’ or ‘Work From Home’ jobs and apply.

3. Login or Register on Portal

Existing users can login, new users need to create an account with email ID.

4. Submit Application

Select location as ‘India’, provide details and submit your application.

5. Qualification and Skills Assessment

Fill in all details related to your education, skills accurately.

6. Complete Additional Steps

Finish any other steps like tests if required. Submit application.

7. Application Confirmation

You will get a confirmation message on successful submission of application.

That completes Accenture’s application process. Shortlisted candidates will be contacted.

Frequently Asked Questions

What is the job location for this Accenture Customer Service Associate role?

The job location is Gurugram, India.

What is the minimum qualification required for this role?

Any graduate degree from a recognized university is required.

What is the expected salary for this Customer Service Associate role?

The expected salary is 3.5 – 4.5 LPA.

What is the job type – permanent or contractual?

This is a permanent full-time job role at Accenture.

What is the experience required for this customer service job?

This job requires 0-3 years of experience, so freshers are welcome to apply.


The information provided in this blog post regarding the Accenture Customer Service Associate opening is collected from various online sources and is intended solely for general information purposes. While we aim to keep the details updated, we make no representations or warranties of any kind about the completeness, accuracy, reliability, suitability, or availability with respect to this blog post or the job vacancy advertised by Accenture. Any reliance you place on such information is strictly at your own risk.

The application process, required qualifications, eligibility criteria, selection process, job responsibilities and compensation package may vary or be subject to change without prior notice. Accenture is an equal opportunity employer. Application fees may apply. We do not undertake any liability or responsibility for you applying or not being able to apply for this position. We recommend you verify all details and information regarding this job directly with the employer before applying.

The views and opinions expressed in this blog are purely for informational purposes. This job posting blog is not an official advertisement or a recruitment notification from Accenture. We urge all applicants to conduct proper due diligence and background verification checks on the employer before applying.

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