OLX Careers: Work from Home Jobs in India 2023 – Email Executive Role

Are you interested in a work-from-home opportunity in India? Discover the exciting role of an Email Executive at OLX, a global online marketplace platform. Learn about the qualifications, responsibilities, and how to apply.

Email Executive Role- Overview

OLX is a well-known online marketplace that facilitates buying and selling various goods and services. Established in 2006, offers a user-friendly interface for posting free classified ads, connecting individuals and businesses. With a presence in multiple countries, it covers diverse categories including electronics, vehicles, real estate, jobs, and more.

OLX Work From Home Email Executive Responsibilities

• Addressing email queries, requests, and concerns, along with managing reviews from the Google Play Store on behalf of OLX.
• Initiate phone conversations with customers as necessary, following established protocols.
• Delivering high-quality responses to all queries and complaints, adhering to predefined standard operating procedures (SOPs).
• Swiftly acknowledging and resolving customer complaints with a priority focus.
• Implementing a “first time right” approach, providing accurate resolutions to reduce the need for reopening cases.
• Maintaining first response times within stipulated Service Level Agreements (SLAs) for both email and social media inquiries.
• Ensuring customer satisfaction through responses and minimizing instances of dissatisfaction.
• Cultivating a positive, empathetic, and professional demeanor in interactions with customers.
• Collaborating and coordinating with colleagues whenever required.
• Developing a comprehensive understanding of products to effectively address user inquiries.
• Overseeing social media (Facebook, Twitter, Instagram) and app-related queries in line with SLAs.
• Carrying out daily responsibilities and tasks associated with the process while strictly adhering to guidelines.
• Flexibility to accommodate business needs, which may involve overtime during holidays, festivals, and 24/7 shifts.

Skills Required for the Role Of Email Executive at OLX Work From Home

To excel as an Email Executive, you should possess the following skills:

• Strong Written Communication: Create error-free, engaging email content.
• Customer Focus: Understand user needs and provide support effectively.
• Attention to Detail: Ensure accuracy in email content and subject lines.
• Time Management: Handle multiple email communications and prioritize tasks.
• Problem-Solving: Analyze inquiries and provide accurate solutions.

OLX: Your Gateway to Global Success

Join OLX and become part of our global success story. Here’s what awaits you:

• Global Impact: Your work matters on a worldwide scale. Contribute to shaping the future of online marketplaces.
• Limitless Growth: At OLX, growth isn’t just a goal – it’s a guarantee. Elevate your skills, embrace new challenges, and flourish personally and professionally.
• International Collaboration: Team up with top engineers worldwide. Learn, innovate, and thrive in a diverse, dynamic community.

• WhatsApp
• Telegram
• Instagram

How to Apply for OLX Work-from-Home Positions

• Click on the “Apply here” button below.
• You’ll be redirected to OLX Careers, Work from Home’s official career page.
• Click on “Apply Online.”
• If you’re a new user, create an account.
• Log in and fill in the application form with the necessary details.
• Submit requested documents (e.g., resume, mark sheet, ID proof).
• Provide accurate information and verify details.
• Complete the application process after verification.

Frequently Asked Questions

Disclaimer

The information provided in this blog post is for general informational purposes only. While we strive to keep the content accurate and up-to-date, please note that details such as company policies, job openings, and other related information may have changed since the time of writing. We recommend verifying any specific details or requirements directly with the respective company or official sources. The views and opinions expressed in this blog post are those of the author and do not necessarily reflect the official stance of OLX or any other mentioned entity.

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