NCR Hiring IT Support Freshers 2023

NCR Corporation, a leading global technology company, is hiring IT Analysts for their Help Desk team in Hyderabad, India. This is an excellent opportunity for freshers and those with up to 6 months of experience looking to begin their career in technical support.

In this comprehensive guide, we will walk you through the NCR job posting, key requirements, responsibilities, skills needed, and step-by-step application process to help you submit a strong application.

Overview of NCR Corporation

NCR Corporation is an American technology company founded in 1884 as National Cash Register. Headquartered in Atlanta, Georgia, NCR is a Fortune 500 company and a leading global provider of point-of-sale systems, self-service kiosks, and automated teller machines (ATMs).

With a focus on boosting customer experience through digital transformation, NCR powers omnichannel solutions for businesses across retail, financial, hospitality, travel, telecom, and small business sectors.

Some key facts about NCR:

• Employs over 39,000 associates across 180 countries
• Generated $8 billion in revenue in 2021
• Manages over 500 million consumer transactions daily across payments, self-service, and point-of-sale
• Over 130 years of technology innovation and industry leadership

NCR has a major presence in India with offices in cities like Hyderabad, Mumbai, Delhi, Bangalore, and Chennai.

NCR Job Role: IT Analyst – Help Desk

Let’s look at the key details of the IT Analyst – Help Desk role at NCR:

Job Location: Hyderabad, India

Job Type: Full-time

Experience Required: Freshers (0-6 months experience)

Qualification: Diploma, 10+2, or any graduate degree

Salary: Up to ₹4 – 6.5 LPA

Job Description and Responsibilities

As an IT Help Desk Analyst, your core duties will involve:

• Providing Level 1 technical support to resolve PC/hardware/software issues
• Answering how-to and troubleshooting questions, guiding users on IT processes
• Diagnosing problems, searching knowledge base for solutions, and providing fixes
• Escalating complex issues to the appropriate teams for Level 2 resolution
• Coordinating with hardware vendors like Dell, and Canon for hardware issues
• Delivering 24×7 IT support via calls, tickets, and chats as per rotational shifts

You will be the frontline for technical support and ensure prompt resolution of IT issues. This will require sharp troubleshooting skills, customer service expertise, and technical knowledge.

Skills and Qualifications

o be a strong applicant for this role at NCR, you must possess:

Technical Skills

• In-depth expertise in Windows 10 OS
• Proficiency with Windows environment, Office 365, and internet tools
• Understanding of networking, troubleshooting LAN/remote access issues
• Ability to configure and fix Office 365, Outlook, and other tools
• Quick learning agility to absorb new information

Education & Experience

• Minimum High School (Grade 12) education
• At least 6 months experience in a technical support role
• Prior experience in voice/call center processes (preferred)

Communication Skills

• Excellent English grammar, vocabulary, and language skills
• Clear articulation without fillers, neutral accent
• Active listening skills to grasp issues and respond accordingly
• Confident, professional phone and email etiquette

Other Must-Have Skills

• Customer service skills like empathy, persuasion, positive attitude
• Business writing skills, especially in email
• Basic call handling and phone support capabilities

• WhatsApp
• Telegram
• Instagram

Step-by-Step Application Process

If you meet the above requirements, here is a step-by-step guide to submitting your application to NCR:

1. Click on the Apply Link Below

It will lead you to NCR’s careers page on their website. Look for the IT Analyst – Help Desk job posting and click on ‘Apply Now’.

2. Sign Up on the Portal

If you are a new user, sign up by entering your email ID and creating a password. Existing users can login directly.

3. Select India

Choose ‘India’ as your location from the dropdown menu.

4. Fill Application Form

Complete the job application by providing your personal details, education, and work experience accurately.

5. Attach Resume

Upload your updated resume in PDF format reflecting your skills, qualifications, and achievements.

6. Motivation Letter

Write a brief letter highlighting your suitability and interest in the IT Help Desk role at NCR.

7. Review and Submit

Double-check all information entered in the application and then submit it.

8. Application Confirmation

You will receive a confirmation message once your NCR job application is successfully submitted.

Be sure to provide your latest contact information in the application for future correspondence. Follow up after a week if you do not receive any confirmation.

Why Join NCR?

Building a career as an IT Help Desk Analyst at a leading global technology company like NCR has many advantages:

• Opportunity to gain valuable work experience even as a fresher
• Develop core technical and troubleshooting skills on the job
• Interact with the latest enterprise hardware and software
• Potential to progress to Level 2 and higher support roles
• Learn customer service, communication, and problem-solving
• Gain exposure to global IT support processes
• Chance to work on critical business systems and infrastructure
• Great work culture, brand value, and career development prospects

An IT help desk role at NCR can kickstart your career in IT support. Leverage this chance to get your foot in the door with a reputable technology leader.

We hope this guide will help you submit a compelling application for the IT Help Desk Analyst position at NCR Corporation.

All the best!

Frequently Asked Questions

Disclaimer

This blog post is meant for informational purposes only and does not constitute an official job posting or job offer from NCR Corporation. All information provided about the company, job role, skills required, and application process is based on publicly available data. The article is not affiliated with or endorsed by NCR. We recommend visiting NCR’s official careers portal and checking the active openings for the latest details and applying through the prescribed process only.

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