IBM is actively seeking candidates for the role of Helpdesk Team Lead across various positions. Graduation is a mandatory requirement to be eligible for this role. The recruitment process involves Shortlisting/Assessment tests, followed by online or face-to-face interviews. Ensure to apply online before the specified deadline. Below, you’ll find comprehensive information about the application process, eligibility criteria, and detailed job requirements.
Introduction: Your Role as a Service Delivery Specialist
As a Service Delivery Specialist at IBM, you hold a crucial position that directly impacts our valued customers. Serving as the face of the organization, your ability to understand and cater to client needs plays a pivotal role in their success. In this dynamic role, you are an integral part of both account planning and support strategies. Your responsibilities encompass proactively monitoring issues, implementing process enhancements, and effectively managing resolutions to ensure the continued success of our clients.
| Job Details | |
|---|---|
| Location | Noida, India |
| Category | Infrastructure & Technology |
| Employment Type | Full-Time |
| Travel Required | Up to 80% or 4 days a week (based on project needs) |
| Contract Type | Regular |
| Company | IBM India Private Limited (0063) |
Key Responsibilities as a Helpdesk Team Lead
- Troubleshooting and maintaining user laptop and desktop issues on various operating systems (Windows, Linux, MAC OS, etc.).
- Monitoring MPLS and Internet leased lines, promptly escalating/reporting issues to the respective vendor for resolution, and ensuring follow-up until closure.
- Providing support for daily meeting scheduling, vendor management, and end-user support using VC systems.
- Resolving software-related problems using remote desktop access tools when necessary.
- Configuring email, and internet on mobile devices, and addressing related troubleshooting.
- Handling daily operating system alerts and responses.
- Cloning images for desktops/laptops.
- Generating and sending daily health check reports, and managing outliers.
- Managing user calls through a ticketing tool.
- Cable patching and troubleshooting for user connectivity.
- Performing daily checks for physical alerts, alarms, temperature, and humidity variances, reporting and logging incidents as required.
- Demonstrating excellent verbal and written communication skills.
- Proactively engaging in conversations and discussions.
Required Professional and Technical Expertise
| Preferred Expertise | |
|---|---|
| – Administrative VoIP/IP Telephony, VC support. | – Strong interpersonal skills, time, and change management. |
| – Agile, creative approach to work. | – Strong interpersonal skills, time and change management. |
| – Stay updated with technical knowledge. | – Up-to-date with technical advancements through workshops and publications. |
| Required Expertise | |
|---|---|
| – 2+ years relevant On-site Technical Support. | – Troubleshooting end-user infrastructure issues. |
| – Support in Email, Security Software, VPN, etc. | – Desktop/laptop, network, and internet troubleshooting. |
| – Printer installation, operational support. | – Printers installation (Network, USB & Shared). |
| – Agents (security, backup) for Windows, Mac OS. | – VoIP/IP Telephony, Video Conferencing System support. |
OTHER MAJOR DETAILS
Job Placement Location for IBM
Your designated job location for this role will be Noida.
Total Number of Positions Available:
Multiple positions are open for the Helpdesk Team Lead role, with the exact numbers subject to variation.
Salary Details
Successful candidates selected for the Helpdesk Team Lead position can anticipate an approximate annual salary of Rs 3,50,000. For more comprehensive information about the compensation package, kindly refer to the detailed notice provided.
How to Apply for IBM Helpdesk Team Lead Position
- Apply from the link: given below or Access IBM’s official website to explore the current job openings and locate the Helpdesk Team Lead position.
- Review the Role Description: Carefully read through the job description and familiarize yourself with the responsibilities and qualifications required for the role.
- Prepare Your Resume: Update your resume to reflect your relevant skills, experiences, and qualifications. Highlight your expertise in troubleshooting, support strategies, and customer service.
- Access the Application Portal: Click on the designated link to access the online application portal for the Helpdesk Team Lead position.
- Fill Out the Application Form: Complete the application form with accurate and up-to-date information. Provide details about your education, work experience, and any other relevant information.
- Attach Required Documents: Upload scanned copies of your resume, educational certificates, and any other documents requested as part of the application process.
- Review and Verify: Before submitting your application, take a moment to review all the entered information for accuracy and completeness.
- Submit Your Application: Once you are satisfied with the provided details, submit your application through the online portal.
- Confirmation and Acknowledgment: After submitting your application, you will receive a confirmation email acknowledging the receipt of your application.
- Stay Informed: Keep an eye on your email inbox for any further communication from IBM regarding the status of your application or the next steps in the recruitment process.
Disclaimer
The information provided in this blog post is intended for informational purposes only. The details, requirements, and processes mentioned herein are based on the available information as of the publication date. Please note that recruitment processes, eligibility criteria, and other aspects may be subject to change at the discretion of IBM. We recommend that you refer to the official IBM website or contact the relevant authorities for the most up-to-date and accurate information regarding the Helpdesk Team Lead positions and the recruitment process.
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