Freshworks Hiring for Trainee Customer Support Program 2023

Freshworks is a leading global software company providing innovative cloud-based business solutions to 50,000+ customers in 120+ countries. Their suite of products includes solutions for customer support, IT service management, marketing automation, and more.

With a focus on user-friendly products and stellar customer service, Freshworks empowers businesses of all sizes to better engage with customers and operate efficiently. They are looking for bright, motivated graduates to join their team and contribute to their continued global growth.


Graduate Trainee Program – Customer Support

As a graduate trainee in customer support at Freshworks, you’ll be on the frontlines resolving technical issues and providing assistance to customers worldwide. This is an excellent opportunity to gain hands-on experience and kickstart your career in the dynamic software industry.

Graduates from the 2022/2023 batchFreshworks
LocationChennai, India
RoleGraduate Trainee – Customer Support
Experience Needed0-6 months
QualificationGraduates from 2022/2023 batch
SalaryUp to ₹5.43 LPA
Key Responsibilities– Troubleshoot technical issues 
– Perform root cause analysis 
– Provide prompt and empathetic customer support – Aid in resolving customer concerns 
– Document issues and route to appropriate teams 
– Participate in ongoing training
Required SkillsGraduates from the 2022/2023 batch

What You’ll Do as a Graduate Trainee

  • Troubleshoot technical problems that Freshworks customers encounter with products
  • Perform root cause analysis to diagnose customer issues
  • Provide prompt, knowledgeable, and empathetic assistance
  • Aid customers in resolving concerns and issues through chat, email, or phone
  • Document issues clearly and route them to appropriate teams as needed
  • Participate in ongoing training to develop customer service and technical skills

Eligibility for the Freshworks Graduate Trainee Program

  • New graduates from the 2022 or 2023 batch with 0-6 months of work experience
  • Excellent written and verbal communication abilities
  • Strong analytical and problem-solving skills
  • Empathy and focus on customer satisfaction
  • Ability to adapt and excel in a fast-paced performance-driven environment
  • Passion for technology and eagerness to learn
  • Flexibility to work rotational shifts and across regions

Why Join the Freshworks Graduate Trainee Program?

  • Opportunity to kickstart your career with one of the fastest-growing SaaS companies
  • Structured training program to provide skills and knowledge
  • Chance to gain experience across different markets and regions
  • Exposure to the latest customer engagement technologies
  • Culture focused on innovation, transparency, and collaboration
  • Competitive compensation and benefits
  • Career development programs for graduates

How to apply for the Freshworks graduate trainee program?

  1. Carefully review the job description and your qualifications
  2. Prepare an updated resume highlighting relevant skills, achievements
  3. Click the apply button below.
  4. Provide accurate details in the application portal per instructions
  5. Double-check all information before submitting the application
  6. Follow up after applying to check the application status

Frequently Asked Questions

What is the Freshworks graduate trainee customer support program?

This program recruits recent graduates to provide technical support and resolve customer issues. It’s a great way to start your career at Freshworks.

What qualifications do you need to apply?

You must have 0-6 months of work experience and have graduated in 2022 or 2023. Strong communication and problem-solving skills are also required.

What training is provided in the graduate trainee program?

Freshworks provides structured training to build your customer service and technical skills. You’ll also receive ongoing development opportunities.

What is the salary for Freshworks’ graduate trainee role?

The expected salary is up to ₹5.43 LPA for fresh graduates joining this program.

How can I apply to the Freshworks graduate trainee program?

Carefully review the job post, prepare your resume, and submit your application through the careers portal. Follow instructions closely.


This blog post is created for educational and informational purposes only. It is not an official job posting from Freshworks. All information presented about Freshworks’ open positions, hiring processes, salaries, and employee benefits is based on publicly available data and should not be considered official policy. The content in this post is not guaranteed to be accurate, current, or complete.

For official information on careers and open jobs at Freshworks, please refer to the Freshworks careers webpage and job portal. The views expressed in this blog represent the author’s perspectives and experiences only. Freshworks is not affiliated with this blog or content in any manner. The author will not be liable for any damages or losses arising from the use of any information provided in this post. Reader discretion is advised.

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