Freshworks Hiring for Trainee Customer Support Program 2023

Freshworks is a leading global software company providing innovative cloud-based business solutions to 50,000+ customers in 120+ countries. Their suite of products includes solutions for customer support, IT service management, marketing automation, and more.

With a focus on user-friendly products and stellar customer service, Freshworks empowers businesses of all sizes to better engage with customers and operate efficiently. They are looking for bright, motivated graduates to join their team and contribute to their continued global growth.

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Graduate Trainee Program – Customer Support

As a graduate trainee in customer support at Freshworks, you’ll be on the frontlines resolving technical issues and providing assistance to customers worldwide. This is an excellent opportunity to gain hands-on experience and kickstart your career in the dynamic software industry.

Graduates from the 2022/2023 batch	Freshworks
Location	Chennai, India
Role	Graduate Trainee – Customer Support
Experience Needed	0-6 months
Qualification	Graduates from 2022/2023 batch
Salary	Up to ₹5.43 LPA
Key Responsibilities	– Troubleshoot technical issues – Perform root cause analysis – Provide prompt and empathetic customer support – Aid in resolving customer concerns – Document issues and route to appropriate teams – Participate in ongoing training
Required Skills	Graduates from the 2022/2023 batch

What You’ll Do as a Graduate Trainee

Troubleshoot technical problems that Freshworks customers encounter with products
Perform root cause analysis to diagnose customer issues
Provide prompt, knowledgeable, and empathetic assistance
Aid customers in resolving concerns and issues through chat, email, or phone
Document issues clearly and route them to appropriate teams as needed
Participate in ongoing training to develop customer service and technical skills

Eligibility for the Freshworks Graduate Trainee Program

New graduates from the 2022 or 2023 batch with 0-6 months of work experience
Excellent written and verbal communication abilities
Strong analytical and problem-solving skills
Empathy and focus on customer satisfaction
Ability to adapt and excel in a fast-paced performance-driven environment
Passion for technology and eagerness to learn
Flexibility to work rotational shifts and across regions

Why Join the Freshworks Graduate Trainee Program?

Opportunity to kickstart your career with one of the fastest-growing SaaS companies
Structured training program to provide skills and knowledge
Chance to gain experience across different markets and regions
Exposure to the latest customer engagement technologies
Culture focused on innovation, transparency, and collaboration
Competitive compensation and benefits
Career development programs for graduates

Join For Priority Job Updates

How to apply for the Freshworks graduate trainee program?

Carefully review the job description and your qualifications
Prepare an updated resume highlighting relevant skills, achievements
Click the apply button below.
Provide accurate details in the application portal per instructions
Double-check all information before submitting the application
Follow up after applying to check the application status

Click here to apply

Frequently Asked Questions

What is the Freshworks graduate trainee customer support program?

This program recruits recent graduates to provide technical support and resolve customer issues. It’s a great way to start your career at Freshworks.

What qualifications do you need to apply?

You must have 0-6 months of work experience and have graduated in 2022 or 2023. Strong communication and problem-solving skills are also required.

What training is provided in the graduate trainee program?

Freshworks provides structured training to build your customer service and technical skills. You’ll also receive ongoing development opportunities.

What is the salary for Freshworks’ graduate trainee role?

The expected salary is up to ₹5.43 LPA for fresh graduates joining this program.

How can I apply to the Freshworks graduate trainee program?

Carefully review the job post, prepare your resume, and submit your application through the careers portal. Follow instructions closely.

Disclaimer

This blog post is created for educational and informational purposes only. It is not an official job posting from Freshworks. All information presented about Freshworks’ open positions, hiring processes, salaries, and employee benefits is based on publicly available data and should not be considered official policy. The content in this post is not guaranteed to be accurate, current, or complete.

For official information on careers and open jobs at Freshworks, please refer to the Freshworks careers webpage and job portal. The views expressed in this blog represent the author’s perspectives and experiences only. Freshworks is not affiliated with this blog or content in any manner. The author will not be liable for any damages or losses arising from the use of any information provided in this post. Reader discretion is advised.

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