Apply for Ditto Customer Service Quality Executive Job 2023

Are you looking for an exciting job opportunity in Bangalore? Ditto, a new financial services provider from Finshots, has opened applications for Customer Service Quality Executives to be based out of their Bangalore office. This is an excellent chance to kickstart your career with Ditto!

In this article, we provide all the key details regarding the Ditto job role, eligibility criteria, salary, selection process, and step-by-step application guide. Read on to know how you can apply for this opening.


Overview of Ditto Customer Service Quality Executive Role

Ditto aims to help millennials make better financial decisions, starting with insurance. As a Customer Service Quality Executive, you will be responsible for monitoring customer service calls, gathering feedback, and implementing quality best practices.

This job is based out of Ditto’s office in Bangalore. Selected candidates will need to relocate and work from the Bangalore premises.

Key responsibilities include:

  • Call monitoring to provide insights for improving processes
  • Assisting in developing quality standards and processes
  • Analyzing advisor performance and providing recommendations
  • Reporting on service quality results and advisor feedback
  • Collaborating with teams to enhance customer support

This is an exciting opportunity to enter the booming Indian financial services sector and shape Ditto’s customer-centric culture.

Job RoleCustomer Service Quality Executive
Experience Required0-2 years in customer service or related roles
Salary Package₹3.2 – 4.5 LPA
Key Responsibilities– Call monitoring and analysis 
– Develop quality processes 
– Performance evaluation 
– Feedback on service quality 
– Collaboration with teams for improvements
Skills Required– Communication skills 
– Analytical ability 
– Quality focus 
– Problem-solving 
– Basic computer skills
Eligibility– Graduate in any discipline 
– Minimum 18 years of age

Why Should You Apply for This Ditto Job?

Here are some compelling reasons to apply for the Customer Service Quality Executive role at Ditto’s Bangalore office:

1. Gain Domain Expertise

You get hands-on exposure to the insurance domain by listening to real customer service calls and interactions. This builds valuable expertise early in your career.

2. Shape company processes

You will collaborate with leadership teams to develop quality processes and standards for customer service. This allows you to make an impact on business outcomes.

3. Learn and upskill

You learn skills like data analysis, quality best practices, performance evaluation and more. This role grooms you for higher positions.

4. Competitive salary

The pay package offered is lucrative even for freshers. It ensures financial stability as you grow in your career.

5. Experience Bangalore

You get to live and work in the thriving metro city of Bangalore, known for its job opportunities and lifestyle.

What is the Salary for Ditto Customer Service Quality Executive?

As per Glassdoor estimates, the average salary offered for this role at Ditto ranges between ₹3.2 – 4.5 LPA. This includes components like:

  • Basic pay
  • Performance bonus
  • Incentives
  • Benefits
  • Allowances

The exact salary offered to you will depend on your skills, experience, and interview performance. But the compensation package is attractive even for freshers.

Key Responsibilities and Duties

As a Customer Service Quality Executive, your core duties and responsibilities will include:

  • Listening to recorded customer service calls and analyzing interactions.
  • Identifying strengths and pain points in customer service delivery.
  • Creating reports with insights to enhance call handling processes.
  • Checking quality of recommendations and advice provided to customers.
  • Coordinating with team leaders to implement process improvements.
  • Assisting in developing best practices, guidelines, and training methods.
  • Monitoring call quality metrics on parameters like resolution time, Net Promoter Score (NPS) etc.
  • Keeping updated with the latest regulations and compliance standards.
  • Collaborating with QA, training and operations teams on improvement initiatives.

How to Apply for the Quality Executive Role at Ditto?

If you are interested in this job opportunity in Bangalore, you can apply in the following way:

Step 1) Click on the apply button below

It will lead you to Ditto’s official careers website.

Step 2) Search for Relevant Opening

Look for the job posting titled “Customer Service Quality Executive – Bangalore” and click on Apply.

Step 3) Create a Profile and Sign In

If you are a new user, first create an account by providing your basic details and setting a password. Existing members can simply sign in.

Step 4) Fill Application Form

The form will request professional details like your educational qualifications, work experience, skills, contact information etc. Provide accurate details.

Step 5) Submit Your Application

Double-check the form once and click Submit. You will receive a confirmation on successful submission.

Then wait for further communication from Ditto’s recruitment team. Shortlisted applicants will be intimated regarding the selection rounds via email/call.

So don’t hesitate to apply soon and grab the opportunity today!

Frequently Asked Questions

What is the minimum work experience required for this role?

0-2 years of experience in customer service, quality assurance or related fields is preferred but freshers can also apply.

What educational qualification is required?

You must have a graduate degree in any discipline such as BA, B.Com, BBA etc.

What is the salary range for this Customer Service Quality Executive role?

The average salary is estimated to be between ₹3.2 – 4.5 LPA as per company standards and individual qualifications.

What skills are required for selection?

Strong communication, analytical ability, quality focus, problem-solving, basic computer skills are key skills expected for this role.


The information provided in this blog post regarding the Customer Service Quality Executive job opening at Ditto is collected from various sources. While we have taken utmost care to provide accurate details, we advise readers to cross-check the facts from Ditto’s official careers page and notifications.

This blog is intended solely for general information purposes. It is not an official announcement from Ditto. We do not guarantee 100% accuracy of all content. The actual eligibility criteria, job responsibilities, compensation offered, and other terms may vary.

The final selection process and criteria are solely decided by Ditto at their discretion. Meeting the basic eligibility factors does not guarantee selection. Readers must apply at their own discretion based on their qualifications.

We are not responsible for any career or educational decisions made by users based on the content provided here. The logos, name and other details used belong to their respective owners. Read our full disclaimer for more details. Users are advised to conduct their own due diligence before applying.

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