Apply for the Customer Service Representative Position at Infosys 2023, Bangalore, India

Discover how to become a Customer Service Representative at Infosys in Bangalore, India. Learn about qualifications, responsibilities, and the application process.

Apply for the Customer Service Representative Position at Infosys 2023, Bangalore, India

Customer Service Representative Job Description at Infosys

Are you seeking a fulfilling career in customer service? Infosys, a global leader in digital services and consulting, is actively hiring Customer Service Representatives in Bangalore, India. If you’re a graduate with strong communication skills and a passion for assisting customers, this could be your opportunity to join a dynamic team. In this blog post, we’ll provide you with comprehensive details about this exciting job opportunity.

PositionCustomer Service Representative
QualificationsAny Graduate
BatchAny Batch
ExperienceFreshers (0 – 1 Years)
LocationBangalore, India

Key Responsibilities of Infosys Customer Service Representative

  • Quick problem-solving abilities: Swiftly address and resolve customer issues with effective solutions.
  • Outstanding communication skills: Proficiently handle client inquiries through calls, chats, and emails.
  • Efficiently acquiring process knowledge: Rapidly grasp and apply process-related information.
  • Proactive customer service: Anticipate client needs and prioritize their satisfaction.
  • Effective time management: Ensure that each customer interaction adds value and is conducted efficiently.

Preferred Skills For Customer Service Representative

  • Active listening abilities: Understand customer concerns and needs empathetically.
  • Empathy and patience: Handle customer inquiries and complaints with compassion and tolerance.
  • Strong problem-solving skills: Resolve customer issues efficiently and effectively.
  • Adaptability: Navigate various customer personalities and situations with ease.
  • Positive attitude and customer-centric approach: Maintain a positive outlook while prioritizing customer satisfaction.

Eligibility Criteria for Customer Service Representative Role

  • Any Graduate
  • Proficiency in English and Hindi (knowledge of regional languages is a plus)
  • Strong knowledge of direct taxation procedures (experience preferred)
  • Active listening abilities
  • Empathy and patience
  • Strong problem-solving skills
  • Adaptability
  • Positive attitude

About Infosys: A Global Leader in Digital Services and Consulting

Infosys is a globally recognized leader in next-generation digital services and consulting. With a presence in over 50 countries, Infosys empowers clients to navigate their digital transformation journeys effectively. Leveraging over three decades of experience in managing global enterprises, Infosys guides its clients with AI-powered solutions that prioritize change execution. The company is committed to delivering exceptional performance and customer satisfaction through agile digital scaling. Infosys fosters a culture of continuous improvement, skill development, and innovation, ensuring clients stay at the forefront of the digital landscape.

How to Apply for the Customer Service Representative Role at Infosys

  • Carefully review the job details
  • Click on the “Apply Here” button
  • Follow the link to the official website
  • Complete the required information
  • Thoroughly review your application before submission

Frequently Asked Questions

How do I apply for a job at Infosys?

To apply for a job at Infosys, visit our official website, browse through the available job listings, and click on the “Apply Now” button for the position you’re interested in. Follow the provided instructions to complete your application.

What qualifications are required to work at Infosys?

Infosys welcomes candidates with a variety of qualifications. Typically, a minimum of a graduate degree is required. Specific qualifications may vary depending on the job role, so be sure to review the job description for detailed requirements.

Does Infosys offer opportunities for freshers or recent graduates?

Yes, Infosys actively recruits freshers and recent graduates. Many of our job openings are suitable for individuals with limited work experience. Look for positions labeled as “Freshers” or “Entry-Level” when applying.

What is the company culture like at Infosys?

Infosys fosters a diverse and inclusive work environment. Our culture promotes innovation, collaboration, and continuous learning. We prioritize employee well-being and encourage a positive work-life balance.

What career development opportunities does Infosys offer?

Infosys is committed to nurturing talent and offers various career development programs. Employees have access to continuous training, skill enhancement, and opportunities to work on cutting-edge projects. We encourage internal promotions and growth within the organization.


The information provided here, including but not limited to job listings, company details, and FAQs, is for informational purposes only. While we strive to ensure the accuracy and reliability of the information, it is subject to change without notice. We recommend verifying all details directly with the respective company or official sources before making any decisions or taking action based on the information provided. We are not responsible for any errors, omissions, or changes in the information presented, and we do not endorse or guarantee any job opportunities or services offered by the mentioned company.

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