Accenture Mega Off-Campus Recruitment 2023: Customer Service Associate – Query Management Role

Explore Accenture’s exciting off-campus recruitment for 2023! Learn about the Customer Service Associate – Query Management role, qualifications, responsibilities, and application process. Get insights into Accenture’s global professional services and its commitment to innovation and transformation.

Accenture-Recruitment 2023-Customer-Service Associate

Accenture Mega Off-Campus Recruitment 2023: Overview

Are you ready to embark on an exceptional career journey with Accenture? Discover the incredible opportunities awaiting you through the 2023 off-campus recruitment drive. Accenture is on the lookout for dynamic candidates to join as Customer Service Associates in the Query Management role.

RolesCustomer Service Associate – Query Management
QualificationsAny Graduate
LocationBangalore/ Gurgaon/ Mumbai/ Noida/ Hyderabad
Work Experience0-3 years
Salary3LPA – 8LPA

About Accenture: Pioneering Innovation in Professional Services

Since its establishment in 1989, Accenture has been a global frontrunner in offering a diverse spectrum of professional services. From strategy and consulting to digital transformation and technology solutions, Accenture empowers businesses to navigate challenges, innovate, and thrive. This renowned company’s influence spans industries, providing cutting-edge solutions that integrate technology and human ingenuity.

Customer Service Associate – Query Management: Vital Responsibilities

In the role of a Customer Service Associate specializing in Query Management, you will shoulder significant responsibilities:

  • Query Resolution: Skillfully addressing customer queries, concerns, and issues across various communication channels, including phone, email, and chat.
  • Problem-Solving: Analyzing customer inquiries to formulate effective solutions that meet their needs and overcome challenges.
  • Communication Excellence: Providing clear, concise, and informative responses to customer queries, ensuring a complete understanding of the resolution process.
  • Client Interaction: Engaging with customers professionally and empathetically, fostering positive and constructive interactions.
  • Issue Escalation: Identifying complex or unresolved issues and collaborating with appropriate teams for comprehensive resolution.

Essential Skills for Success in the Role

Succeeding as a Customer Service Associate requires a unique blend of skills:

  • Effective Communication: Mastering verbal and written communication to interact empathetically and professionally with customers.
  • Customer-Centric Approach: Prioritizing customer needs and offering timely, efficient solutions.
  • Problem-Solving Prowess: Analyzing inquiries, identifying core problems, and devising innovative solutions.
  • Active Listening: Attentively listening to customer concerns, posing clarifying questions, and demonstrating genuine concern.
  • Empathy: Understanding customer emotions while maintaining a solution-oriented approach.

How to Apply for Accenture Mega Off-Campus Recruitment 2023

Ready to seize this opportunity? Follow these steps:

  1. Click on the “Apply here” button below to access the official career page.
  2. Select “Apply Online.”
  3. New to Accenture’s recruitment? Create an account.
  4. Log in, and complete the application form with precision.
  5. Submit necessary documents when requested (resume, mark sheet, ID proof).
  6. Ensure accuracy in your application details.
  7. Verify your information and submit it after confirmation.

Frequently Asked Questions

What is the Accenture selection process?

The selection process comprises a Written test, Technical interviews, and HR interviews.

What is the Accenture salary for freshers?

The average salary ranges from 3LPA to 8LPA, as per Glassdoor and Ambition Box reports.

Is prior experience necessary for the Customer Service Associate role?

No, prior experience is not mandatory for the Customer Service Associate role. Accenture welcomes both fresh graduates and individuals with up to 3 years of experience to apply for this position.

What are the key communication channels for addressing customer queries?

Accenture utilizes various communication channels such as phone, email, and chat to address customer queries. These channels ensure seamless interaction and efficient query resolution to provide the best customer experience.

Are there any specific skills or certifications that can enhance my application?

While not mandatory, certain skills can certainly enhance your application. Having a proficiency in languages, strong problem-solving abilities, and customer-centric communication skills can give your application an edge. Additionally, any relevant certifications in customer service or communication can showcase your commitment to the role.


The provided recruitment information is for informational purposes only and, are sourced from the official organization’s site. We do not guarantee recruitment outcomes and follow the company’s official recruitment process. Our services are fee-free and focused on sharing job information.

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