Amazon's Digital Devices & Alexa Support Work from Home 2023

Amazon, one of the biggest companies in the world, has a new remote job opening that freshers and entry-level candidates must check out – Digital Devices & Alexa Support Associate. This exciting work-from-home opportunity allows you to join Amazon and become part of their innovative devices team from the comfort of your home.

In this detailed guide, we provide all the key details about Amazon’s Digital Devices & Alexa Support job to help you apply and grab this chance to kickstart your career.

Table of Contents

About Amazon

Amazon is a Fortune 500 American multinational technology company headquartered in Seattle, Washington. It is the world’s largest online retailer and a leading cloud computing platform.

Some key facts about Amazon:

Founded in 1994 by Jeff Bezos
Employs over 1.6 million people globally
Owns Amazon.com, Amazon Web Services, Audible, Goodreads, Zappos and more
Ranked #2 on Forbes World’s Most Valuable Brands 2022 list
Earned $486 billion in revenue in 2021
Known for innovation and customer obsession

As a Digital Devices & Alexa Support Associate, you get to work for one of the most recognizable and innovative brands globally.

Job Role	Digital Devices & Alexa Support Associate
Location	Work From Home
Salary	₹3.9 – 4.2 Lakhs Per Annum
Key Responsibilities	Provide technical support for Amazon devices Respond to customer queries Troubleshoot issues Manage escalations Deliver exceptional service
Eligibility	12th pass or graduate Good English communication Technical troubleshooting skills Customer service orientation
Hiring Process	Profile screening Online assessments Technical + HR interviews
Perks	Health and life insurance Retirement plans Employee stock plans Discounts on Amazon products Paid time off

Job Role and Key Responsibilities of Alexa Support Associate

The core responsibilities of the Digital Devices & Alexa Support Associate role include:

Providing technical help and troubleshooting assistance for Amazon devices like Kindle, Echo, Fire tablet, and Fire TV stick through calls, chat, or emails
Guiding customers on how to set up, register, and use Amazon electronics products and services
Investigating and resolving concerns related to Amazon’s digital products like Audible, Prime Video, etc.
Managing escalations and elevating complex issues to appropriate teams
Logging details about issues in CRM portals to help improve products
Delivering exceptional customer service and problem-resolution

To excel in this job, you need the patience to listen to customer problems, the ability to break down issues, good analytical skills, and a passion for resolving technical concerns. Having great communication skills and a customer-first mindset are equally important.

Salary and Perks

Here are the salary and benefits you can expect as a Digital Devices & Alexa Support Associate at Amazon:

Salary package of ₹3.9 – 4.2 Lakhs per annum
Medical insurance for self and dependents
Life and accidental insurance
Retirement savings plans
Employee stock plans
Paid time off and leaves
Premium pay for overtime
Discounted Amazon products
Flexibility to work from home
Learning and development opportunities

The pay and perks make this one of the best work-from-home job openings for freshers today.

Eligibility Criteria

To be eligible for the Digital Devices & Alexa Support Associate position, you must have:

Completed 12th grade or have a graduate degree
Excellent oral and written English communication abilities
Strong computer and internet skills
Proficiency in MS Office tools
Fast typing speed
Analytical approach and logical reasoning skills
Customer service mindset

Work experience is not mandatory. Both freshers and professionals can apply for this entry-level tech support job.

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How to Apply for Digital Devices & Alexa Support Associate Job?

Follow these simple steps to apply for the Digital Devices & Alexa Support Associate work-from-home job:

Click on the apply link below and it will lead you to Amazon’s careers page.
Search for the “Digital Devices & Alexa Support” role
Click on “Apply” and create an account if you don’t have one
Fill in all the required details in the application form
Upload your updated resume
Submit your application before the deadline

Click here to apply

Conclusion

Amazon’s Digital Devices & Alexa Support work-from-home job presents an exciting way to build your career in customer service and technical support. With minimum eligibility criteria and attractive salary and benefits, this is the perfect opportunity for freshers to gain experience with Amazon’s innovative products and services. So sharpen your communication abilities and problem-solving skills and apply today!

Frequently Asked Questions

What is the salary for Amazon’s Digital Devices & Alexa Support work-from-home job?

The salary range is between ₹3.9 – 4.2 Lakhs per annum for this remote job role.

What qualifications are required for Amazon’s Digital Devices & Alexa Support job?

You need to have completed 12th grade or have a graduate degree in any discipline. No work experience is mandatory.

What skills are needed for Amazon’s Digital Devices & Alexa Support Associate role?

Strong communication skills, customer orientation, analytical thinking, technical troubleshooting skills, and computer proficiency are preferred.

What is the hiring process for the Digital Devices & Alexa Support job?

It involves shortlisting profiles, online assessments, and technical and HR interviews before final selection.

Disclaimer

This blog post is meant for informational purposes only and expresses the author’s opinions. It should not be construed as legal, financial, or professional advice. The information contained herein should not be relied upon for making any employment or related decisions. We encourage readers to conduct their own research before applying to any company or role. The author and publisher do not guarantee that following these suggestions or recommendations will ensure a job offer at Amazon. Amazon reserves the right to change its hiring process and requirements without notice.

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Amazon’s Digital Devices & Alexa Support Work from Home 2023