Technical Support Engineer at Kofax in Hyderabad 2023

The Associate Technical Support Engineer role at Kofax is a rewarding opportunity for technical professionals to join a leading software company and provide support to customers around the world. Learn more about the responsibilities, qualifications, and how to apply.

Table of Contents

Introduction

Kofax is a global leader in software solutions that automate and streamline business processes. The company’s products are used by organizations of all sizes in a variety of industries, including banking, insurance, healthcare, and manufacturing.

Kofax is currently hiring for an Associate Technical Support Engineer position. This is an entry-level role that is responsible for providing 1st level technical support to end customers of Kofax desktop products.

Key Points	Details
Job Title	Technical Support Engineer
Company	Kofax
Location	Hyderabad, India
Salary	₹4 LPA
Experience	1-2 years
Education	Bachelor’s degree in computer science, computer information systems, or a related field

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Responsibilities of a Technical Support Engineer at Kofax

As an Associate Technical Support Engineer, you will be responsible for the following:

Providing prompt and courteous technical support to customers via phone, web, and email
Troubleshooting and resolving customer issues in an effective and timely manner
Escalating complex or unresolved issues to Subject Matter Experts and Senior Technical Support Engineers
Maintaining a strong knowledge of Kofax products and services
Working collaboratively with other team members to provide the best possible support to customers

Qualifications for a Technical Support Engineer Role

To be successful in this role, you must have the following qualifications:

A bachelor’s degree in computer science, computer information systems, or a related field
A minimum of 1 to 2 years of experience providing technical support in a call center environment
Strong interpersonal and problem-solving skills
Excellent English language written and verbal communication skills
Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis
Working knowledge of Microsoft Office products, local and hosted
Ability to troubleshoot and configure peripheral devices
Ability to maintain technical knowledge and keep up with changes in technology

Benefits of Working as a Technical Support Engineer at Kofax

Kofax offers a competitive compensation and benefits package to its Technical Support Engineers, including:

Medical, dental, and vision insurance
401(k) plan with company match
Paid time off
Tuition reimbursement
Employee discounts and perks

In addition to these benefits, Technical Support Engineers at Kofax have the opportunity to work with cutting-edge technology and learn from some of the brightest minds in the industry. They also have the opportunity to travel to different locations around the world to attend conferences and training events.

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How to apply for a Technical Support Engineer

To apply for a Technical Support Engineer position at Kofax, please follow these steps:

Click on the “Job apply link” below and it will lead you to the Kofax careers page and search for the “Technical Support Engineer” position.
Click on the “Apply” button and create a Kofax account, if you don’t already have one.
Upload your resume and cover letter.
Complete the online application form.
Submit your application.

Once you have submitted your application, you will receive a confirmation email. If you are shortlisted for the position, you will be contacted by a recruiter to schedule an interview.

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How to Become a Technical Support Engineer

If you are interested in becoming a Technical Support Engineer at Kofax, you should have a bachelor’s degree in computer science, computer information systems, or a related field. You should also have at least 1 to 2 years of experience providing technical support in a call center environment.

In addition to your technical skills and experience, you should also have strong interpersonal and problem-solving skills. You should also be able to communicate effectively in English, both written and verbally.

If you believe that you have the skills and qualifications necessary to be a successful Technical Support Engineer at Kofax, I encourage you to apply for this position. It is a rewarding career opportunity that offers the chance to work with cutting-edge technology and help customers from all over the world.

Conclusion

The Associate Technical Support Engineer role at Kofax is a rewarding opportunity for technical professionals to join a leading software company and provide support to customers around the world. If you have the required qualifications and experience, I encourage you to apply for this position.

Frequently Asked Questions

What are the responsibilities of a Technical Support Engineer at Kofax?

Provide technical support to customers of Kofax desktop products.

What are the qualifications for a Technical Support Engineer role at Kofax?

Bachelor’s degree in computer science, computer information systems, or a related field, and 1-2 years of experience providing technical support.

What are the benefits of working as a Technical Support Engineer at Kofax?

Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) plan with company match, paid time off, tuition reimbursement, and employee discounts and perks.

What is the salary for a Technical Support Engineer job at Kofax?

The average salary for a Technical Support Engineer at Kofax in, India is ₹4 LPA.

Disclaimer

The information contained in this blog post is for informational purposes only and is not intended to be a substitute for professional advice. Kofax is not responsible for any errors or omissions in the information provided.

Kofax encourages readers to conduct their own research and consult with a qualified professional before making any decisions based on the information contained in this blog post.

Kofax also reserves the right to change or update the information contained in this blog post at any time without notice.

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