Ebay's Work From Home Commercial Teammate Role 2023

Ebay is hiring for a remote Commercial Teammate role. This customer service position involves responding to chats and emails. Learn more about qualifications, pay, responsibilities, and how to apply.

Table of Contents

Introduction

Ebay seeks customer-focused individuals to join its commercial team in a remote work-from-home role. As a Commercial Teammate, you’ll be handling customer inquiries and issues via email and chat. It’s an excellent opportunity to leverage your communication skills while working flexibly from home.

Job Title	Commercial Teammate
Location	Remote, Work-from-home
Department	Customer Service
Salary	Rs 31,500 per month (approximate)
Job Type	Full-time
Experience Needed	Customer service experience preferred but not required
Education	Graduate degree in any discipline
Key Responsibilities	Remote, work-from-home
Required Skills	Communication abilities Problem-solving Attention to detail Multitasking and prioritization

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About the Commercial Teammate Role

As a Commercial Teammate with eBay, you’ll provide customer support and issue resolution via email and chat platforms. Key responsibilities include:

Responding to customer emails and chats promptly
Investigating and resolving order issues, technical problems, and policy questions
Serving as a trusted advisor to sellers and account managers
Partnering with internal teams to quickly resolve customer concerns
Establishing positive relationships with customers
Handling escalated and complex issues
Sharing customer feedback with management
Following all processes and meeting service-level agreements

This is an excellent opportunity for those who enjoy communicating directly with customers and problem-solving. Ebay is looking for candidates who are empathetic, detailed, and ownership-oriented.

Responsibilities of Commercial Teammate Role

Handle day-to-day reactive issues with customers’ email and chat channels.
Outreach could be phone
Work as per defined processes and SLA – outlook issue process
Act as a trusted advisor to sellers and account managers on defect review/removal, eMBG case review/auctioning, technical issues, product issues, and standards and policy-related issues that can hamper sales growth.
Resolve issues for merchants of any eBay-specific impediment to growth and sales (including defect reviews/removal, eMBG case review/action, technical issues, standards, and policy-related issues)
Coach merchants so that issues and policies do not impede their business in the future and help them develop a proactive approach to avoidance (as opposed to resolution after the fact). Including adoption of eBay tools and/or standard processes
Interact with internal partners, advisors, policymakers, and technical teams to assist with speedy resolution
Establish a trusting relationship between eBay and the customer while maintaining a high level of detail and accuracy
Share timely findings with the Account Manager and key stakeholders.
Share learning with the team in daily huddles for exciting/unique issues/queries worked.
Be empathetic to customer concerns and display a candid desire to serve with ownership through to resolution
At times, use negotiation and influence to advocate on behalf of eBay and/or the customer
Summarize and provide customer feedback to management
Perform related duties as assigned
Handle escalated complicated cases

Salary and Benefits for Commercial Teammate Role

The starting salary for Ebay’s remote Commercial Teammate role is approximately Rs 31,500 per month. As a work-from-home position, you’ll enjoy location flexibility without commuting costs. There is potential for salary increases based on performance.

Ebay also offers competitive benefits like health insurance, retirement savings plans, stock options, paid time off, caregiver leave, and tuition assistance. You’ll have access to great perks as part of the eBay team.

Qualifications and Requirements for Commercial Teammate Role

Here are the key qualifications and requirements to apply for eBay’s Commercial Teammate position:

Graduate degree in any discipline
Strong written and verbal communication abilities
Problem-solving skills
Great attention to detail
Ability to multitask and prioritize
Customer service experience preferred
Passion for resolving issues and helping customers
Technical aptitude and ability to learn new platforms/software
Fluency in English
Home office setup with reliable internet connection

Ebay welcomes candidates from diverse backgrounds who can bring their unique perspectives to this customer-focused role.

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How to Apply for Commercial Teammate Role

Ready to join eBay’s remote commercial team? Follow these steps to submit your application:

Click on the apply link below and it will lead you to eBay’s career page.
Make sure your resume is updated with your experience, education, and skills. Highlight any customer service, support, or sales roles.
In your cover letter, explain why you’re a great fit for this position. Share examples that demonstrate your communication abilities, problem-solving skills, and passion for helping customers.
If selected, you’ll advance through virtual interviews and assessments. Come prepared to showcase your customer service talents.
Expect to hear back within 1-2 weeks of your application if moving forward. The hiring process may take 4-6 weeks total.

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Join Ebay’s Talented Remote Team

As a Commercial Teammate with Ebay, you’ll use your communication skills to help resolve customer issues and develop positive relationships. This is an exciting chance to gain experience with a leading e-commerce company while working from the comfort of home.

If you’re dedicated to providing exceptional customer experiences, apply now for Ebay’s remote position. Share your passion for service and problem-solving throughout the application process. With your customer-focused mindset, you could be an excellent addition to the commercial team!

Frequently Asked Questions

What are the responsibilities of a Commercial Teammate?

Responding to chats/emails, resolving issues, advising sellers, and partnering with internal teams.

What is the pay for an Ebay Commercial Teammate?

Approximately Rs 31,500 per month starting salary.

What skills are required for the role?

Communication, problem-solving, customer service, attention to detail.

Do you need customer service experience to apply?

Experience is preferred but not required.

Disclaimer

This blog post was created to provide general information about an open job position at Ebay. It should not be construed as an official job posting or offer from Ebay. All information regarding qualifications, responsibilities, salary, and application process was obtained from publicly available sources and is subject to change by Ebay at any time without notice. The content of this post is for informational purposes only and does not constitute professional career advice. Please visit Ebay’s official career site and check directly with its recruitment team for the most up-to-date information before applying to any position. The author is not affiliated with or endorsed by Ebay and this blog accepts no liability for any errors, omissions, loss, or damage that may occur from acting upon information presented. All opinions expressed are solely those of the author.

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Ebay’s Work From Home Commercial Teammate Role 2023