Customer Success Associate Role at InFeedo 2023

InFeedo, a leading SaaS-based people analytics company, is hiring for the role of Customer Success Associate. This is an excellent opportunity for graduates looking to build a career in the HR tech and SaaS domain. In this blog, we provide a detailed overview of the Customer Success Associate role, eligibility criteria, selection process, and other key details.

Table of Contents

InFEEDO Introduction

Customer Success Associates are the voice of our customers at inFeedo. As a Customer Success Associate at inFeedo, you will play a definitive role in impacting the customer’s experience by facilitating adoption and usage. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements.

Job Title	Customer Success Associate
Job Location	Work From Home
Experience Required	2-4 years
Primary Responsibilities	– Manage customer relationships – Ensure high satisfaction scores – Drive renewals and reduce churn – Manage enhancement requests – Provide product feedback
Key Skills	– Communication and presentation – Analytical thinking – Multitasking and prioritization – Google Sheets, Excel, CRM etc.
Educational Qualification	Bachelor’s degree
Average Salary	Rs. 6.6 lakhs per annum
Hiring Process	4 steps – Interaction, Technical Discussion, Leadership Interview, Offer

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Role and Responsibilities of a Customer Success Associate at InFeedo

The core responsibility of a Customer Success Associate at InFeedo is to ensure high customer satisfaction and retention. Key duties and tasks include:

Managing Customer Relationships

Build strong rapport with customers and become their trusted advisor
Proactively engage with customers to understand their needs and pain points
Conduct periodic business reviews and renewal consultations
Develop strategic plans to enhance customer engagement

Ensuring High Satisfaction Scores

Track and monitor customer satisfaction metrics like NPS and CSAT
Analyze customer feedback and identify areas of improvement
Address customer grievances and issues within SLAs
Implement robust feedback collection processes

Driving Renewals and Reducing Churn

Perform periodic account reviews and analyze account health
Identify upsell and expansion opportunities within accounts
Conduct renewal consultations and secure contract renewals
Analyze reasons for churn and develop retention strategies

Managing Enhancement Requests

Log and track product enhancement requests from customers
Triage requests based on priority and feasibility
Coordinate with the product team for the implementation of high-value requests
Set customer expectations on request timelines

Providing Product Feedback

Gather feedback from multiple customers to identify recurring pain points
Advocate customer needs and requirements to the product team
Support the development of new features by providing customer inputs

Eligibility Criteria for Customer Success Associate Role

Educational Qualification: Bachelor’s degree in any discipline

Experience Required: 2 to 4 years of work experience in client/customer-facing roles

Key Skills and Competencies:

Excellent communication and presentation abilities
Problem-solving attitude with analytical thinking
Ability to multitask and prioritize effectively
Skilled in tools like Google Sheets, Excel, CRM, etc.
Experience in project management is a plus

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How to Apply for Customer Success Associate at InFeedo

If you meet the eligibility criteria and are excited by the role, you can apply easily by:

Click on the apply button below and it will lead you to the InFeedo’s careers page
Selecting the Customer Success Associate opening
Clicking on the “Apply Now” button
Entering your details and uploading your resume

Job Apply Link

Salary and Perks for Customer Success Associates

The average salary for Customer Success Associates at InFeedo is Rs. 55,000 per month, which would come to around Rs. 6.6 lakhs per annum. In addition, they offer competitive benefits such as:

Flexible remote working options
Unlimited PTO
Health and wellness programs
Professional development stipends
Fun team outings and events

Hiring and Selection Process at InFeedo

InFeedo follows a quick and seamless 4-step hiring process:

Step 1: Initial interaction with the Recruitment Team

Step 2: Technical discussion with the Hiring Manager

Step 3: Interview with the Leadership Team

Step 4: Offer confirmation and onboarding

The selection is based on strong alignment with InFeedo’s values, job fit, skills and cultural compatibility. The process is typically completed within 2-3 weeks.

Frequently Asked Questions

What is the salary for Customer Success Associate at InFeedo?

The average salary is around Rs. 6.6 lakhs per annum for Customer Success Associates at InFeedo.

What is the location of the job?

This job allows work from home flexibility with no need to relocate.

What is the experience required for this role?

2 to 4 years of experience in customer facing or client servicing roles is required.

Disclaimer

The information provided in this blog post about job openings, salaries, eligibility criteria, hiring process, etc. at InFeedo is based on publicly available data. The content is meant for general informational purposes only. The blog author makes no representations about the accuracy or legitimacy of this information. Interested candidates are advised to validate details directly with InFeedo prior to applying. The actual compensation, benefits, qualifications and hiring procedures may differ from what is outlined in this post. The author does not guarantee employment or any form of association with InFeedo merely on the basis of this content. The company reserves the right to modify or terminate job openings without notice. Readers bear full responsibility for their actions or application decisions made as a result of interpreting this post.

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