Cactus Global: Join our Customer Service Team 2023

Join Cactus Global’s award-winning customer service team and make a difference during the night shift. Competitive pay, benefits, and growth opportunities await.

Table of Contents

Introduction to Cactus Global

Do you thrive when supporting and solving problems for others? Do you enjoy working as part of a collaborative team? If so, Cactus Global is looking for you to join our customer service team for the night shift at our Toronto office. As a customer service associate, you’ll be at the heart of our mission to deliver amazing experiences to customers around the world.

In this role, you’ll provide thoughtful, empathetic service and tech support to customers over the phone, email, and chat. We’ll set you up for success with paid training and the tools to delight customers and resolve issues. If you have strong communications skills, customer focus, and enthusiasm about technology, this could be the perfect opportunity for you.

Job Title	Customer Service Associate (Night Shift)
Location	Submit the application online; Recruiter screens and interviews candidates; Hiring decision made.
Company	Cactus Global
Job Type	Full-time
Key Duties	Provide phone, chat, and email support; Troubleshoot issues; Answer questions; Resolve complaints; Document interactions in CRM system; Identify and address systemic issues; Expand product knowledge and tech skills.
Requirements	1+ years customer service experience; Strong communication skills; Proficient with web platforms and Office; High school diploma; Teamwork skills; Passion for service; Ability to work nights and weekends.
Benefits	Competitive pay; Extended health/dental insurance; RRSP contributions; Tuition reimbursement; 25 days PTO.
Hiring Process	Submit application online; Recruiter screens and interviews candidates; Hiring decision made.

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What are the responsibilities of an Associate Customer Service Representative (Night Shift)?

As an Associate Customer Service Representative (Night Shift) at Cactus Global, you will be responsible for providing our customers with the best possible support during the night shift hours. This includes:

Responding to inbound customer requests via email and call
Resolving customer issues and complaints in a timely and efficient manner
Providing customers with information about our products and services
Cross-selling and upselling our products and services
Escalating complex issues to the appropriate team members
Maintaining a high level of customer satisfaction

In addition to these general responsibilities, you may also be asked to:

Provide support for specific products or services
Participate in training and development programs
Work on special projects and initiatives

What are the qualifications and requirements for this role?

To be eligible for the Associate Customer Service Representative (Night Shift) role, you must meet the following requirements:

Have excellent written and spoken communication skills in English
Be able to work independently and as part of a team
Be able to handle multiple tasks simultaneously and work under pressure
Be able to work night shifts
Be able to use a computer and various software applications

What are the benefits of working at Cactus Global?

Cactus Global offers a number of benefits to its employees, including:

Competitive salary and benefits package
Opportunity to work with a global team of experienced professionals
Ongoing training and development opportunities
Chance to make a real impact on the success of the company
Remote-first work arrangement

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How to apply for the Associate Customer Service Representative (Night Shift) position at Cactus Global?

If you believe you have the skills, passion, and drive to thrive in this customer service associate role, we want to hear from you! Please submit your application through the apply link below. One of our recruiters will reach out if we see a potential fit.

We’re excited to find our next great addition to join Cactus Global’s award-winning customer experience team. Together, we empower people through technology and meaningful human connections every single day. You can make a difference, start an exciting career, and be part of our inspiring team. Apply today!

Job Apply Link

Why Join Cactus Global’s Customer Service Team?

Make a Difference: Help customers have an awesome experience using our tech products and services every day. You’ll provide personalized, compassionate support when users need it most.
Career Growth: With our promote-from-within culture, you can expand your skills and advance in customer service, tech support, or other areas. We’re committed to helping you reach your potential.
Great Team Environment: Enjoy camaraderie with supportive, talented peers who love collaborating and driving results together. You’ll build relationships and have fun working in our modern, engaging office.
Strong Benefits: We offer competitive compensation and benefits like extended health and dental insurance, RRSP contributions, tuition reimbursement, and 25 days of PTO to start.

Tips for Applying

Make your application stand out by:

Highlighting relevant customer service accomplishments in your resume
Emphasizing your listening, problem-solving, and tech skills
Describing your genuine enjoyment of interacting with and helping people
Letting your positive, supportive personality shine throughout
Being passionate about delivering exceptional experiences
Following up after applying to check application status

Frequently Asked Questions

What are the key duties of this customer service role?

Providing exceptional support via phone, email, and chat. Troubleshooting issues, answering questions, and resolving complaints.

What kind of experience is required?

At least 1 year recent experience in customer service, preferably in a call center or tech support environment.

What is the schedule like for this position?

The role requires working evenings, nights, and weekends to provide support during peak times.

What types of training are provided?

Paid new hire training to learn systems, products, and customer service skills. Ongoing training opportunities as well.

What benefits does Cactus Global offer?

Benefits include health/dental insurance, RRSP contributions, tuition reimbursement, 25 days PTO, and more.

Disclaimer

The job description, requirements, duties, and other information provided in this blog post are meant to provide an overview of the role and hiring process at Cactus Global. All specifics of the customer service associate position, including full responsibilities, qualifications, compensation, benefits, work schedule, and other employment details are subject to change. Please refer to the official job posting on Cactus Global’s careers page for the most up-to-date, detailed information on the open role. Apply at your own discretion; submitting an application does not guarantee or imply employment. Cactus Global reserves the right to modify details related to this and all open positions at any time in alignment with business needs.

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