Join Cactus Global’s award-winning customer service team and make a difference during the night shift. Competitive pay, benefits, and growth opportunities await.
![Cactus Global: Join our Customer Service Team 2023 5 Cactus-Global](https://skillverseindia.in/wp-content/uploads/2023/10/Isabella-36-1024x1024.webp)
Introduction to Cactus Global
Do you thrive when supporting and solving problems for others? Do you enjoy working as part of a collaborative team? If so, Cactus Global is looking for you to join our customer service team for the night shift at our Toronto office. As a customer service associate, you’ll be at the heart of our mission to deliver amazing experiences to customers around the world.
In this role, you’ll provide thoughtful, empathetic service and tech support to customers over the phone, email, and chat. We’ll set you up for success with paid training and the tools to delight customers and resolve issues. If you have strong communications skills, customer focus, and enthusiasm about technology, this could be the perfect opportunity for you.
Job Title | Customer Service Associate (Night Shift) |
Location | Submit the application online; Recruiter screens and interviews candidates; Hiring decision made. |
Company | Cactus Global |
Job Type | Full-time |
Key Duties | Provide phone, chat, and email support; Troubleshoot issues; Answer questions; Resolve complaints; Document interactions in CRM system; Identify and address systemic issues; Expand product knowledge and tech skills. |
Requirements | 1+ years customer service experience; Strong communication skills; Proficient with web platforms and Office; High school diploma; Teamwork skills; Passion for service; Ability to work nights and weekends. |
Benefits | Competitive pay; Extended health/dental insurance; RRSP contributions; Tuition reimbursement; 25 days PTO. |
Hiring Process | Submit application online; Recruiter screens and interviews candidates; Hiring decision made. |
What are the responsibilities of an Associate Customer Service Representative (Night Shift)?
As an Associate Customer Service Representative (Night Shift) at Cactus Global, you will be responsible for providing our customers with the best possible support during the night shift hours. This includes:
- Responding to inbound customer requests via email and call
- Resolving customer issues and complaints in a timely and efficient manner
- Providing customers with information about our products and services
- Cross-selling and upselling our products and services
- Escalating complex issues to the appropriate team members
- Maintaining a high level of customer satisfaction
In addition to these general responsibilities, you may also be asked to:
- Provide support for specific products or services
- Participate in training and development programs
- Work on special projects and initiatives
What are the qualifications and requirements for this role?
To be eligible for the Associate Customer Service Representative (Night Shift) role, you must meet the following requirements:
- Have excellent written and spoken communication skills in English
- Be able to work independently and as part of a team
- Be able to handle multiple tasks simultaneously and work under pressure
- Be able to work night shifts
- Be able to use a computer and various software applications
What are the benefits of working at Cactus Global?
Cactus Global offers a number of benefits to its employees, including:
- Competitive salary and benefits package
- Opportunity to work with a global team of experienced professionals
- Ongoing training and development opportunities
- Chance to make a real impact on the success of the company
- Remote-first work arrangement
How to apply for the Associate Customer Service Representative (Night Shift) position at Cactus Global?
If you believe you have the skills, passion, and drive to thrive in this customer service associate role, we want to hear from you! Please submit your application through the apply link below. One of our recruiters will reach out if we see a potential fit.
We’re excited to find our next great addition to join Cactus Global’s award-winning customer experience team. Together, we empower people through technology and meaningful human connections every single day. You can make a difference, start an exciting career, and be part of our inspiring team. Apply today!
Why Join Cactus Global’s Customer Service Team?
- Make a Difference: Help customers have an awesome experience using our tech products and services every day. You’ll provide personalized, compassionate support when users need it most.
- Career Growth: With our promote-from-within culture, you can expand your skills and advance in customer service, tech support, or other areas. We’re committed to helping you reach your potential.
- Great Team Environment: Enjoy camaraderie with supportive, talented peers who love collaborating and driving results together. You’ll build relationships and have fun working in our modern, engaging office.
- Strong Benefits: We offer competitive compensation and benefits like extended health and dental insurance, RRSP contributions, tuition reimbursement, and 25 days of PTO to start.
Tips for Applying
Make your application stand out by:
- Highlighting relevant customer service accomplishments in your resume
- Emphasizing your listening, problem-solving, and tech skills
- Describing your genuine enjoyment of interacting with and helping people
- Letting your positive, supportive personality shine throughout
- Being passionate about delivering exceptional experiences
- Following up after applying to check application status
Frequently Asked Questions
What are the key duties of this customer service role?
Providing exceptional support via phone, email, and chat. Troubleshooting issues, answering questions, and resolving complaints.
What kind of experience is required?
At least 1 year recent experience in customer service, preferably in a call center or tech support environment.
What is the schedule like for this position?
The role requires working evenings, nights, and weekends to provide support during peak times.
What types of training are provided?
Paid new hire training to learn systems, products, and customer service skills. Ongoing training opportunities as well.
What benefits does Cactus Global offer?
Benefits include health/dental insurance, RRSP contributions, tuition reimbursement, 25 days PTO, and more.
Disclaimer
The job description, requirements, duties, and other information provided in this blog post are meant to provide an overview of the role and hiring process at Cactus Global. All specifics of the customer service associate position, including full responsibilities, qualifications, compensation, benefits, work schedule, and other employment details are subject to change. Please refer to the official job posting on Cactus Global’s careers page for the most up-to-date, detailed information on the open role. Apply at your own discretion; submitting an application does not guarantee or imply employment. Cactus Global reserves the right to modify details related to this and all open positions at any time in alignment with business needs.
To get direct job updates join our groups through given links below-
Join Telegram Group | CLICK HERE |
Join Whatsapp Group | CLICK HERE |
- Frontend Software Engineer Careers at Siemens 2024: Apply Now!
- Join Microsoft as a UX Engineer 2024: Exciting WFH Opportunity!
- Customer Success Associate Role at InFeedo 2023
- Ebay’s Work From Home Commercial Teammate Role 2023
- Deloitte Data Scientist Job Opening in Bengaluru 2023
- NTPC EET Recruitment 2023: Engineering Executives Trainees – Apply Online
- JSSC Inter Level Vacancy 2023: Apply for 863 LDC and Steno Posts Before Nov. 19
- ITBP Recruitment Result 2023 Out, (ITBP परिणाम 2023) Merit List & Cut-Off Marks, Check Now!
- Cactus Global: Join our Customer Service Team 2023
OR visit our official website www.skillverseindia.in
- Frontend Software Engineer Careers at Siemens 2024: Apply Now!
- Join Microsoft as a UX Engineer 2024: Exciting WFH Opportunity!
- Customer Success Associate Role at InFeedo 2023
- Ebay’s Work From Home Commercial Teammate Role 2023
- Blog
- Global Jobs
- Government Exams
- Government Jobs
- Latest News and Exam Updates
- Private Exams
- Private Jobs
- Work From Home