IBM Careers India: Hiring Remote Technical Support 2023

IBM Careers is hiring remote technical support agents in Gurgaon, India. Learn about the role, responsibilities, qualifications, and how to apply for this exciting work-from-home opportunity.

Table of Contents

Introduction of IBM Careers

IBM Careers is a leading global technology and consulting company offering innovative solutions for businesses, governments, and individuals. They are currently seeking talented individuals to join their remote technical support team based in Gurgaon, India. This is an excellent opportunity to leverage your technical skills and customer service experience to provide exceptional support as a remote agent.

In this blog post, we will cover key details about the technical support role, ideal candidate profile, responsibilities, required skills and qualifications, benefits of working at IBM Careers, and the step-by-step application process. Whether you are an experienced support professional looking for remote work options or just starting out in your career, read on to find out if this job is the right fit for you!

IBM Careers	Remote Technical Support Agent
Salary	₹4,00,000 per annum
Experience Required	Freshers
Education Required	Graduation
Location	Gurgaon, India
Job Type	Full-Time, Remote
Company	IBM Careers
Industry	Technology and Consulting
Role	Customer Support, Technical Support
Responsibilities	– Troubleshoot technical issues via phone, email, and chat.
	– Run diagnostics tests and guide customers through solutions.
	– Log, prioritize, escalate, and direct customer issues.
	– Follow standard processes and document interactions.
Benefits	– Competitive ₹4,00,000 per annum salary.
	– Opportunities for career growth at IBM.
	– Access to the latest technology and tools.
	– Inclusive and collaborative work culture.

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Overview of the IBM Careers – Technical Support Role

As a remote technical support agent at IBM Careers, you will be responsible for providing prompt, knowledgeable, and courteous support to customers who require assistance with IBM software and hardware products. This includes:

Troubleshooting technical problems customers face with IBM products via phone, email, and chat.
Running diagnostics tests, analyzing issues, and guiding customers through solutions.
Logging, prioritizing, escalating, and directing customer issues to appropriate teams.
Following standard processes and documenting interactions through CRM tools.
Keeping up-to-date with the latest product information, releases, and updates.

You will work independently but collaborate closely with a globally dispersed team of experts to resolve customer queries. This role offers the flexibility and convenience of working remotely while allowing you to leverage your technical aptitude to deliver excellent customer experiences.

Skills and Qualifications for IBM Careers

To succeed as a remote technical support agent at IBM Careers, you require the following skills and qualifications:

Bachelor’s degree in Computer Science, Engineering, or related technical field.
1+ years experience in technical support, IT service desk, or customer service.
Strong knowledge of IT infrastructure, networking concepts, and troubleshooting.
Proficiency in English communication, both verbal and written.
Customer-centric attitude with problem-solving aptitude.
Ability to multitask and adapt in a fast-paced environment.
Willingness to work flexible shifts including weekends and public holidays.
High-speed internet connectivity and appropriate homework environment.

While not mandatory, technical certifications such as CompTIA A+, Network+, MCSA, etc. will be helpful. Recent graduates with internship experience in technical support or IT service delivery may also be considered.

Key Responsibilities for IBM Careers

As a remote technical support agent, you will be responsible for:

Handling tier 1 and tier 2 technical support requests from customers via phone, email, chat, etc. This involves understanding issues, troubleshooting problems, walking customers through solutions, resolving configuration issues, etc.
Logging and categorizing support tickets, performing initial triage and prioritization.
Suggesting fixes or workarounds aligned with standard resolutions and product manuals.
Maintaining detailed documentation of support interactions and key case details.
Following standard operating procedures and call workflows prescribed.
Keeping product, services, and solutions knowledge up to date through self-study.
Participating in ongoing product and skills training.
Collaborating with remote team members to deliver 24/7 global technical support.

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How to Apply for IBM Careers

If this role seems like the right next step for you, here is how you can apply:

Click on the “Apply” button below and provide your contact information.
Upload your updated resume highlighting your technical support experience, education, and relevant skills.
In the application form, include details of your background that align with the position requirements.
Complete any assessments or screening tests required.
If your profile is shortlisted, you can expect technical interviews and sample scenarios to evaluate your troubleshooting skills, customer service aptitude, and communication abilities.
The hiring process may take 2-3 weeks involving multiple discussion rounds, following which select candidates will receive job offer letters.
Once you accept the offer, you will be onboarded through a virtual new hire orientation program before starting remote training and shadowing.

So don’t wait any longer! Apply now and commence an exciting and rewarding career delivering technical support as a remote professional with IBM Careers.

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Benefits of Working at IBM

As a remote employee at IBM Careers, you will be entitled to attractive benefits such as:

Competitive compensation, incentives, and bonus opportunities.
Insurance coverage and retirement plans.
Paid time off and holidays.
Flexible work hours and location.
Learning and development programs.
Access to the latest tools and technology.
Global career advancement opportunities.
Employee discounts and perks.
Inclusive and collaborative work culture.

By joining IBM Careers, you become part of an innovative global brand and gain exposure to cutting-edge technologies. You can look forward to intellectual stimulation, continuous skills development, and long-term career growth. The remote work arrangement offers advantages like avoiding the commute, achieving a better work-life balance, and spending more time with loved ones.

Conclusion on IBM Careers

IBM’s remote technical support role is an excellent opportunity for experienced professionals and fresh graduates alike to leverage their technical knowledge while working flexibly from home. It offers competitive pay, strong benefits, continuous learning, and global career growth possibilities within the prestigious IBM brand. If you have the required customer-centric attitude, troubleshooting abilities, and tech skills, apply today to become a remote support champion!

Frequently Asked Questions

What are the key responsibilities of a remote technical support agent at IBM?

Key Responsibilities: Troubleshooting, ticket logging, diagnostics, customer support via phone, email, and chat, and collaborating with a global team.

What qualifications and skills are required to apply for this role?

Qualifications and Skills: Bachelor’s degree, 1+ year technical support experience, IT knowledge, strong English skills, customer-centric attitude, multitasking, flexibility, and home office setup.

What are the benefits of working at IBM as a remote technical support agent?

Competitive pay, insurance, retirement plans, PTO, flexible hours, learning programs, tech access, global career growth, employee perks, and a collaborative work culture

What is the hiring process like, and how long does it take to receive a job offer?

Multiple interview rounds; job offers sent to select candidates who, upon acceptance, go through virtual orientation before starting training and shadowing.

Disclaimer

The information provided in this blog post is intended for informational purposes only. While we strive to keep the content accurate and up-to-date, please note that job details, requirements, and benefits may change over time. We recommend that all prospective applicants verify the most current job information directly from IBM’s official careers page or relevant official sources before applying. The salary mentioned is a general estimate and may vary depending on factors such as location and experience. IBM’s hiring process and requirements may be subject to change, so it’s essential to refer to the company’s official channels for the latest information. This blog post does not constitute an official job posting or recruitment material from IBM, and we are not responsible for any changes or inaccuracies in the information provided. Always perform your due diligence and research thoroughly before applying for any job opportunity.

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